Multi Site Service Manager
About The Position
Morgan Properties is seeking a hands-on Multi-Site Service Manager to oversee maintenance operations at Meldon Place (127 units) and TimberCreek (77 units) in Toledo, Ohio. This leadership role is ideal for an experienced maintenance professional who enjoys developing teams, solving complex maintenance challenges, and creating communities that residents are proud to call home. We're looking for a leader who leads by example, values teamwork, takes ownership of results, and is passionate about delivering exceptional service. If you're ready to make an impact while growing your career with a company that invests in its people, we'd love to hear from you.
Requirements
- Active and valid driver's license with reliable transportation
- One-year technical certificate, 5+ years of maintenance experience, or an equivalent combination of education and experience
- Strong knowledge of HVAC, plumbing, electrical, appliance repair, and general building maintenance
- Proven ability to lead teams, manage competing priorities, and drive results across multiple locations
- Strong communication, organizational, and problem-solving skills
- Comfortable using smartphones, maintenance software, email, and other technology tools
- Commitment to providing exceptional service to residents while maintaining high standards of safety and quality
Nice To Haves
- HVAC, EPA, or CFC Certification preferred
- Prior multifamily maintenance leadership experience strongly preferred
Responsibilities
- Lead all daily maintenance operations across both apartment communities, ensuring quality, efficiency, and compliance with company standards
- Establish and manage a 24-hour on-call schedule while responding to emergency maintenance situations as needed
- Develop, implement, and oversee preventive maintenance programs for all building systems, equipment, and community assets
- Supervise, mentor, and develop Maintenance Technicians, helping them expand their technical skills and advance professionally
- Troubleshoot and assist with complex repairs involving HVAC systems, plumbing, electrical, appliances, carpentry, and general building maintenance
- Create and manage work order schedules, apartment turn schedules, and preventive maintenance plans to maximize operational performance
- Partner closely with office teams to provide outstanding resident service and timely follow-up on maintenance concerns
- Manage inventory, supplies, and maintenance budgets to ensure operational efficiency and readiness
- Coordinate vendors and contractors while ensuring quality workmanship and cost-effective service delivery
- Conduct regular inspections of buildings, common areas, grounds, and vacant apartments to maintain community standards
- Foster a culture built on accountability, respect, continuous improvement, and resident satisfaction
Benefits
- Up to 50% Rent Discount
- Property Staff Shared Renewal Commissions
- Morgan Essentials: $300 Quarterly
- On-Call Appreciation: $15/day for holding the on-call phone
- Medical, Dental, and Vision Benefits
- 401(k) Retirement Plan with Company Match
- Generous Paid Time Off, including 10 holidays per year and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
