Multi-Site Service Manager (Hunter's Ridge/Villagio)

Van Metre Companies•Fayetteville, NC

1d•$27 - $30•Onsite

About The Position

Van Metre is hiring a Multi-Site Service Manager to oversee service operations at Hunter's Ridge Apartments and The Villagio Apartments in Fayetteville, North Carolina. Under the direction of the Property Manager and Director of Facilities, the Service Manager is responsible for the overall management of the apartment communities’ day-to-day maintenance operations. The role includes supervising maintenance team members, managing the facility side of the budget, coordinating contractors and vendors, overseeing service requests and preventative maintenance, and ensuring the properties meet Van Metre standards. The manager is also responsible for a 24-hour emergency maintenance schedule and weekend work is required. The position pays $27.00–$30.00 per hour, commensurate with experience, education, training, and skills, with annual bonus potential of $5,000 paid quarterly and renewal commissions. Van Metre describes its work environment as supporting excellence and work/life balance, with a robust Employee Wellness Program and paid leave. The company’s stated core values include integrity, ownership, respect and dignity, diversity and inclusion, teamwork, community, and work/life balance.

Requirements

At least 3 years of maintenance supervisor experience.
At least 3 years of prior supervisory experience.
EPA Universal/HVAC certification required.
CPO certification required.
Strong understanding of appliance, electrical, and plumbing repair.
Basic knowledge of HVAC and electrical circuitry.
Current knowledge of OSHA, building, and safety standards.
Provide own basic tools and be knowledgeable and skilled in their safe use and maintenance.
Valid driver's license.
Weekend work is required.
Maintain a professional and courteous manner with residents, visitors, contractors, and fellow employees.
Have the skills needed to complete the listed tasks, follow oral and written instructions, and maintain effective and cooperative working relationships.

Responsibilities

Manage maintenance team members.
Oversee electrical, plumbing, carpentry, appliance repair, and painting work.
Organize and manage programs required by State and Federal jurisdictions.
Meet with and direct contractors as needed.
Work closely with the Property Manager to ensure all areas of the property are maintained to Van Metre standards.
Manage the facility side of the budget.
Repair and treat structures and items such as showers, sinks, appliances, doors and cabinets, walls, and building exteriors.
Track pending vacant units and schedule vendors for the make-ready process.
Manage the daily flow of service requests.
Submit required weekly reports to the corporate office.
Maintain, repair, and replace HVAC systems.
Manage and carry out the 24-hour emergency maintenance schedule.
Schedule and complete the preventative maintenance program.
Coordinate special projects as directed.

Benefits

Annual bonus potential of $5,000, paid quarterly.
Renewal commissions.
11 paid holidays; 10 vacation days; 10 sick days; two volunteer days off; two personal days; Winter Break; a day off for an annual physical; and a day off for the employee's birthday.
Comprehensive parental and bonding leave.
Medical and dental coverage through Cigna.
Vision coverage through EyeMed.
Life, AD&D, and disability insurance.
Flexible Spending Account.
Company-matched 401(k) retirement savings plan and access to retirement planning coaches.
Annual wellness reimbursement of up to $900.
Tuition reimbursement.
Company-paid certifications, memberships, and licensures.
Mentoring programs, growth paths, regular performance evaluations, and training opportunities.
Rental and Van Metre home purchase discounts.
Employee discounts through Walker Title Company and Intercoastal Mortgage.
Robust Employee Wellness Program.
Work/life balance and company-paid leave.