Multi-Site Scheduler

The US Oncology Network•Granbury, TX

4d•Onsite

About The Position

The US Oncology Network is seeking a Scheduler to support Texas Oncology’s Weatherford, Granbury, Azle, and Cleburne locations. This full-time role works Monday through Friday, 8:30 a.m. to 5:00 p.m., with no weekends, call, or major holidays. The position may be filled at Level 2 or Senior level based on experience. Under direct supervision, the Scheduler arranges patient appointments and tests efficiently and promptly, handles incoming calls, and serves as a liaison between patients and medical staff. The role may also include outside or surgical scheduling. The Scheduler supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards. Texas Oncology is part of The US Oncology Network, a community-based oncology network. Texas Oncology provides cancer care across Texas and southeastern Oklahoma, using technology and research to deliver evidence-based care. The organization describes its workplace as collaborative and patient-centered, with training, development opportunities, and open communication.

Requirements

High school diploma or equivalent required.
For Level 2: at least three years of office experience, preferably in a medical office.
For Senior level: at least five years of office experience, preferably in a medical office.
Excellent written and verbal communication skills.
Proficiency in Microsoft Outlook, Word, and Excel.
For Senior level: knowledge of medical terminology and coding required.

Nice To Haves

For Level 2: knowledge of medical terminology, scheduling, and/or authorization experience preferred.

Responsibilities

Answer incoming calls, assess callers’ needs, direct calls to appropriate personnel, page clinic personnel when appropriate, and accurately communicate messages in a timely manner.
Schedule new patients, referrals, and returning patients in the computer system according to physician and office guidelines; create records for new and referred patients with appropriate documentation and coding.
Cancel or reschedule appointments when physician schedules change and notify appropriate clinic personnel.
Obtain and enter insurance authorizations and referral correspondence in patient charts or electronic medical records.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of the visit.
Maintain the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
Arrange financial counseling for patients as needed.
Protect patient and clinic/practice confidentiality.
Follow policies and procedures that support front-office efficiency and cover other front-office functions as requested.
Prepare correspondence, memos, forms, and other typing as requested by the supervisor.
As requested, schedule outpatient appointments, testing, surgeries, and hospital admissions, and obtain required pre-certifications.
As applicable, communicate with patients about scheduled surgeries or tests and preparation requirements; obtain test details from relevant parties and gather patient information.
As applicable, follow up on pre-operative tests to ensure patients are cleared for surgery and communicate with physicians and patients if additional testing is required.
As applicable, schedule post-operative follow-up appointments with physicians.
Where applicable, use basic medical terminology for tests and surgical procedures, including coding and looking up codes related to diagnoses, surgeries, and scheduling procedures.