Multi-Site Property Manager

The Martino Group LLC•Denton, TX

16h

About The Position

The Multi-Site Property Manager directs team members across an assigned portfolio and implements company policies, procedures, and practices to achieve financial and operational goals. The role oversees the financial performance and day-to-day management of multiple properties, aiming to provide optimal returns and maintain or exceed budgeted occupancy and net operating income. As a culture-focused leader, the manager guides multiple team members and departments on operational and financial matters while promoting customer service, attention to detail, communication, strategic thinking, and problem solving. The position also involves financial analysis, industry training, project management, contract and vendor negotiation and management, and maintaining positive client relationships. This position is full-time and exempt, with a schedule of 40 or more hours per week. Scheduled hours must be worked, with flexibility for periodic additional hours based on workflow and emergencies. Travel within North Texas is required; periodic overnight travel for training or conferences may also be required.

Requirements

At least three years of residential property management experience, including supervision of three or more subordinates and management of a portfolio of at least 225 units.
Basic knowledge of apartment maintenance and construction.
Ability to read, write, and communicate effectively; comprehend and complete legal, financial, and human resources documents; and create and deliver presentations to senior managers, clients, and others.
Proficiency with property management software, preferably Yardi; Microsoft Office Suite (Excel, Word, and PowerPoint); and database management applications.
Mathematical and analytical skills to perform calculations and understand and interpret financial records, budgets, and fiscal reports.
Management and supervisory skills to lead, direct, evaluate, and mentor subordinate and peer team members.
Marketing knowledge, including digital technology and social media.
Sales, marketing, and customer service experience sufficient to resolve customer complaints, prepare reports and documents, increase sales revenue, and manage spending.
Seasoned, first-hand experience in multi-site property management and residential property operations, including management of physical, operational, financial, and customer service performance across varied asset types and market conditions.
Knowledge of leasing agreements and terminology.
Strong understanding of landlord-tenant laws and fair housing regulations.
Ability to pass a background check and drug screen.
Valid driver license.
Own vehicle with current insurance.

Nice To Haves

BA/BS in Business Administration or a related field.
CAM Certification.

Responsibilities

Hire, train, develop, and direct team members; foster a positive, motivated team culture aligned with company values and mission.
Recognize, resolve, and prevent property issues from escalating, and make sound decisions on daily issues.
Guide team members toward financial performance goals and actively manage budgetary controls.
Conduct annual performance reviews for direct reports and ensure they are completed on time.
Improve and implement training and development processes to build team capability, performance, promotion readiness, innovation, and execution.
Meet budgeted income, expense, and leasing goals for each property.
Supervise and coordinate the annual budget process for each property and review property financial operations monthly.
Ensure timely and accurate submission of reports, payables, bonuses, and other required items.
Evaluate market conditions and determine unit prices in line with the market and budget goals; implement cost savings where possible.
Review and comply with management agreement terms.
Develop and distribute procedures, review and audit administrative, accounting, and maintenance operations for compliance, and approve exceptions.
Review applicant and leasing files for accuracy and approval; ensure assigned staff complete required training.
Review service contracts for assigned properties monthly and communicate with residents, staff, suppliers, and vendors to support efficient operations.
Oversee leasing, operations, marketing, maintenance, and financial performance across the assigned portfolio.
Maintain property performance at or above budgeted occupancy and net operating income, and keep maintenance expenses within budget.
Inspect assigned properties and vacancies for market-ready conditions and assist in or develop corrective action programs.
Drive income through excellent service to tenants and property owners; develop and implement effective marketing and annual budgets.
Collect, process, and post rental payments; issue lease violations; monitor and complete lease renewals, move-out checklists, and deposit accounting.
Review and approve vendor invoices.