Specialist, Multi-Site Leasing

Harbor Group Management•Indianapolis, IN

12d

About The Position

The Multi-site Leasing Specialist drives occupancy and resident satisfaction in multifamily communities. The role involves showing and leasing apartments, coordinating marketing initiatives, supporting resident retention, and assisting the Property Manager with daily operations to promote a positive resident experience and strong financial performance. The position may also include additional duties or job functions that can be performed safely, as deemed necessary by Harbor Group Management Company.

Requirements

High school diploma or equivalent.
At least one year of experience in leasing, sales, or customer service.
Proficiency with Microsoft Office.
Experience with property management software.
Excellent organizational and communication skills, including the ability to manage multiple tasks and deadlines in a fast-paced environment.
Strong attention to detail and problem-solving skills.
Ability to work independently or as part of a team.
Customer-service orientation and ability to interact professionally with residents and vendors.
Flexibility to work weekends if required by the property.
Valid driver’s license required for operating golf carts, if applicable.

Nice To Haves

Property management experience preferred.
Experience using social media such as Facebook and Instagram preferred.

Responsibilities

Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
Inspect units before occupancy to ensure they are move-in ready and coordinate outstanding items with maintenance.
Execute lease agreements and move-in packages and support a smooth onboarding process for new residents.
Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
Promote the community through digital platforms, including Craigslist, Facebook, and email campaigns.
Coordinate resident referral programs and employer outreach, and participate in local networking efforts.
Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
Support resident retention through customer service and timely responses to questions, complaints, and maintenance needs.
Follow up with prospects and new residents to assess satisfaction.
Participate in lease renewals by preparing documents, engaging with residents, and finalizing lease extensions.
Maintain accurate records of prospect and resident interactions using property management software such as Yardi or OneSite.
Keep guest cards updated and follow up on all leads.
Assist with rent collection, manage delinquent accounts, and complete administrative tasks as assigned by the Property Manager.
Keep the leasing office and tour path presentable and compliant with show standards.