Multi-Market Manager (PGP Escrow)

PulteGroup•Pleasanton, CA

18h

About The Position

PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full-service title and settlement professionals have partnered with PulteGroup’s homebuilding and mortgage teams to deliver seamless, on-time closings. Headquartered near Dallas, TX, we’re proud of our inclusive culture, guided by values like doing the right thing and working as a unified team. If you’re looking for a career with purpose, growth, and the chance to make a difference, you’ll find it here. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact. The Multi-Market Manager will oversee, plan, direct and control all business functions of PGP Title (a Pulte Homes subsidiary company) Settlement/Escrow functions within specific Divisions / Area. Continues to monitor and supervise assigned Branch Office.

Requirements

Minimum High School diploma or equivalent, college degree preferred.
Minimum of 3-5 years escrow operations experience.
Supervisory Minimum of 2 years at a supervisory level or above.
Notary Public preferred (required in some states).
Escrow Officer/Title Producer license may be required.
Specialize in RESPA with understanding of company's underwriting guidelines.
Understanding of title and settlement rules and regulations.
Effective communication, presentation, and organization skills.
Knowledge of real estate law and title escrow curative procedures.

Responsibilities

Contribute to the preparation and maintaining Financial Forecasts, Plans and budgets.
Work with AM on Projects and adherence to Company policies, as required.
Monitor and Supervise BM/direct reports Settlement/Escrow functions for quality assurance.
Participate in Market Analysis, including both Title Insurance and Escrow fees.
Be available to assist the QA and Legal Departments during annual audits (internal and external).
Participate in monthly operation / PGP Area meetings.
Set- up and conduct 1 on 1 call with BM/direct reports. These meetings will include KPI metrics: including but not limited to – Builder outlook, volume, financial results, capture results, CQE/NPS results for the prior month, mentor for appreciation or course correction as necessary.
Develop and maintain Relationship with Pulte Homes, Pulte Mortgage, PIA and Premier Land Title Insurance Co.
Continued updates and communication with Area Manager.
Other duties as assigned.
Ensures appropriate staffing to meet department needs.
Utilizes recruiting and selection tools/processes to build organizational talent.
Delegates work according to employee’s abilities and skills.
Evaluates employee’s performance and plans for compensation actions in accordance with that performance.
Provides developmental opportunities through identification of internal and external training opportunities.
Creates opportunities for employee growth.
Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors).

Benefits

up to 9 paid company holidays per year
up to 8 days of sick pay
up to 15 PTO days per year (and up to 20 PTO days per year upon 10 or more years of service)
Company’s 401(k) Plan
medical, dental, and vision insurance coverage
company-paid disability
basic life insurance
parental leave
Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity
Employee Assistance Program
tuition reimbursement
state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable