Escrow Manager (PGP Title)

PulteGroup•Brentwood, TN

13h•Onsite

About The Position

PGP Title ensures smooth and secure real estate closings for all involved in the transaction, partnering with PulteGroup’s homebuilding and mortgage teams for over 20 years. Headquartered near Dallas, TX, the company fosters an inclusive culture guided by values like doing the right thing and teamwork. This position is 100% in-office Monday - Friday in Brentwood, TN. The Escrow Manager is responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets, and managing and developing branch staff.

Requirements

Minimum High School Diploma or equivalent
Licensing requirements as required by State/Federal Agencies
Notary Public license requirements as required by State
Minimum of 3-5 years Escrow Operations Experience
Minimum of 2 years at a supervisory level or above
Specialized in RESPA with understanding of company's underwriting guidelines
Understanding of title and settlement rules and regulations
Effective communication, presentation, and organization skills
Capacity to work in a multi-location team environment
Ability to prioritize conflicting demands & meet department needs with available resources
Efficient in Microsoft Windows, Outlook, Excel, One Note

Nice To Haves

Softpro is a plus

Responsibilities

Ensure daily branch operations are conducted in accordance with operations standards
Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing
Ensure quality customer service
Monitor and respond to Pulte Group’s customer service management system (CQE)
Serve as point of contact for customer questions and concerns as needed
Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue
Market the value of PGP to Pulte Group and Pulte Mortgage, customers, realtors and other lenders
Perform as a team member in allocating and coordinating the workflow
Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures
Keep abreast of area competitors’ products, services and costs
Maintain and foster branch participation in division/community events and promote Pulte values and culture
Act as liaison between all parties to the transaction within the Title & Settlement Process
Handle all aspects of the settlement transactions and facilitate closings
Follow Escrow Accounting Business Practice Guidelines while complying States Good Funds Statutes
Review escrow quality assurance reports and resolve to outstanding issues to ensure compliance with required business policy
Perform other duties as assigned
Resolve complex problems and execute complex transactions as needed