Multi-Line Claims Adjuster – General Liability / Bodily Injury

Ccmsi • Dallas, TX

1d • Remote

About The Position

The Multi-Line Claim Consultant is responsible for the investigation and adjustment of assigned general liability, premises liability, and bodily injury claims within a national account environment. This role manages claims from assignment through resolution (cradle to grave), including files with significant litigation exposure, while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws. This position supports a highly engaged national client and requires exceptional responsiveness, thorough documentation, and consistent communication. While claims may be handled nationwide, the portfolio includes a significant concentration of claims in Missouri, Pennsylvania, Kentucky, and Tennessee, making experience with those jurisdictions highly desirable. This position is designed for experienced liability adjusters with 5+ years of claim handling experience who can independently manage complex liability claims and provide exceptional client service in a fast-paced environment. The successful candidate will be comfortable handling bodily injury and premises liability exposures while balancing competing priorities across multiple accounts. Approximately 30% of the caseload may involve litigated claims, making litigation management experience and the ability to effectively manage defense counsel critical to success. This is a true liability adjuster role responsible for cradle-to-grave claim handling and is not an HR or consulting position.

Requirements

• 5+ years of multi-line liability claim handling experience
• Experience and confidence handling attorney-represented, complex, and litigated files.
• Strong experience handling general liability, premises liability, and bodily injury claims
• Demonstrated litigation management experience, including working directly with defense counsel and managing litigated files
• Experience handling claims in one or more of the following jurisdictions: Missouri, Pennsylvania, Kentucky, Tennessee
• Active adjuster license in Missouri, Pennsylvania, Kentucky, or Tennessee required (one or more required)
• Ability to independently manage a moderate to complex caseload
• Strong investigative, analytical, negotiation, and decision-making skills
• Demonstrated ability to provide detailed, responsive client service
• Excellent written and verbal communication skills
• Strong organizational skills and diary management practices
• Ability to work independently in a remote environment
• Proficiency with Microsoft Office applications
• Reliable, predictable attendance during business hours

Nice To Haves

• Familiarity with hospitality, entertainment, recreation, tourism, amusement, or similar guest-facing operations is a plus.
• Exposure to significant injury claims involving fractures, surgeries, traumatic brain injuries, or other serious bodily injury allegations is preferred.
• Active licenses in multiple states, particularly MO, PA, KY, and TN
• Prior Third Party Administrator (TPA) experience
• Experience handling high-touch national account programs
• Experience conducting coverage evaluations and coverage position analysis
• Experience preparing and issuing tender letters
• NY Adjusters license is a huge plus

Responsibilities

• Investigate, evaluate, and adjust general liability, premises liability, and bodily injury claims in accordance with corporate standards and jurisdictional requirements
• Manage claims from assignment through resolution, including litigated files
• Conduct detailed liability investigations and evaluate coverage, negligence, damages, and exposure
• Establish and maintain appropriate reserves based on claim development and exposure analysis
• Review medical records, bills, legal documentation, and investigative materials to support claim strategy
• Negotiate settlements with claimants, attorneys, and authorized representatives
• Coordinate and manage defense counsel and other external vendors as appropriate
• Maintain proactive communication with clients, claimants, attorneys, and other involved parties
• Prepare claim reports, reserve recommendations, and status updates as required
• Identify and pursue subrogation opportunities when applicable
• Maintain accurate claim documentation, diary management, and financial controls
• Provide timely excess and carrier reporting when required
• Ensure compliance with Corporate Claim Handling Standards and client-specific requirements

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Internal training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed