Multi-Line Claim Supervisor- General Liability & Bodily Injury

Ccmsi • Dallas, TX

1d • Remote

About The Position

The Multi-Line Claim Supervisor is responsible for providing technical leadership, claim oversight, and direct supervision for a team of approximately 2–5 adjusters handling general liability, premises liability, and bodily injury claims within a national account environment. This role combines hands-on claim handling with people leadership responsibilities. The Supervisor maintains a personal caseload of complex and litigated claims while ensuring quality claim handling, compliance with Corporate Claim Standards, client-specific requirements, and jurisdictional regulations across the team. This position supports a highly engaged national client with significant liability exposure and elevated service expectations. Success requires a leader who is technically strong, highly responsive, comfortable managing litigation, and committed to coaching and developing others. The ideal candidate brings extensive liability claim expertise, strong litigation management experience, and a proven ability to lead adjusters while balancing client expectations, operational priorities, and claim outcomes. Approximately 30% of claims involve litigation exposure, making defense counsel management and strategic claim resolution essential components of the role. This is not simply a supervisory role. It is a working leadership position responsible for driving claim quality, mentoring staff, supporting hiring and development efforts, and serving as a trusted resource for both clients and claim professionals.

Requirements

• 10+ years of multi-line claim handling experience, including significant experience managing complex, attorney-represented, litigated, and high-exposure liability claims from investigation through resolution.
• Strong experience handling general liability, premises liability, and bodily injury claims, with exposure to industries such as transportation, hospitality, entertainment, recreation, tourism, amusement, and other guest-facing operations.
• Demonstrated experience managing claims involving significant injury exposures, including: Fractures, Surgical claims, Traumatic brain injuries (TBI), Spinal injuries, Permanent impairment claims, Other serious bodily injury allegations
• Proven ability to provide technical claim leadership, including litigation oversight, reserve management, settlement authority support, claim strategy development, and mentoring of claim professionals handling complex claim inventories.
• Extensive experience working directly with defense counsel, experts, clients, and internal stakeholders to develop effective litigation strategies and achieve favorable claim outcomes.
• Strong understanding of: Liability investigations, Coverage analysis, Reserving practices, Negotiation strategies, Litigation management, Claim resolution planning
• Experience identifying and managing large-loss exposures, reserve adequacy concerns, and emerging claim trends within a national account environment.
• Demonstrated experience supervising, coaching, mentoring, or leading claims professionals, with the ability to successfully balance supervisory responsibilities while maintaining an active inventory of complex claims.
• Experience handling claims across multiple jurisdictions and navigating varying state-specific requirements.
• Active adjuster license required, including an active license in one or more of the following jurisdictions: Missouri (MO), Pennsylvania (PA), Kentucky (KY), Tennessee (TN)
• Strong organizational, analytical, decision-making, and problem-solving skills.
• Excellent written and verbal communication skills with a commitment to responsive, client-focused service.
• Ability to thrive in a fast-paced, high-touch national account environment where responsiveness, attention to detail, and quality execution are critical.
• Proficiency with Microsoft Office applications.
• Reliable, predictable attendance during established business hours.

Nice To Haves

• Three or more years of formal supervisory experience
• Prior Third Party Administrator (TPA) experience
• Active licenses in multiple states, particularly MO, PA, KY, and TN
• Experience supporting high-touch national account programs
• AIC, CPCU, ARM, or similar industry designation
• Experience conducting file reviews, audits, and staff training
• Experience with coverage evaluations and tender analysis
• NY Adjusters license is a huge plus

Responsibilities

• Supervise and provide technical guidance to a team of approximately 2–5 multi-line adjusters
• Review, assign, and oversee claim activity to ensure compliance with Corporate Claim Standards and client-directed handling instructions
• Manage a personal inventory of complex, high-exposure, and litigated liability claims
• Investigate, evaluate, and adjust assigned claims from inception through resolution
• Establish and oversee reserve strategies for assigned files and supervised claim inventories
• Review and monitor medical, legal, investigative, and vendor expenses
• Negotiate settlements within authority levels and assist staff with complex settlement strategies
• Partner with defense counsel on litigated matters and provide guidance regarding litigation strategy
• Conduct file reviews, audits, coaching sessions, and performance discussions
• Assist with interviewing, onboarding, mentoring, and developing claim professionals
• Support employee performance management, goal setting, and career development
• Ensure timely and accurate claim documentation, diary management, reserving, and financial controls
• Participate in client meetings, stewardship reviews, and claim review discussions
• Help identify workflow improvements and best practices to support organizational success
• Maintain compliance with client handling instructions, state regulations, and corporate standards

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
• 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed