Claim Team Manager, General Liability

Zurich Insurance Company Ltd.•Atlanta, GA

5d•$100,200 - $164,100•Hybrid

About The Position

At Zurich North America Claims, we acknowledge that work-life balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. Join Our Team as a Team Manager – General Liability at Zurich North America! Are you ready to lead a dynamic team and make an impact in the world of commercial general liability claims? Zurich North America is seeking a Team Manager, General Liability, to join our talented Claims team. This is an exciting opportunity to work in one of the following locations on a hybrid work schedule: Addison, TX; Schaumburg, IL; Atlanta, GA; Gold River, CA; Maitland, FL; Overland Park, KS, Rocky Hill, CT or Omaha, NE. In this role, you’ll take the lead in guiding a team of technical Claims Professionals, driving superior results, and fostering a culture of excellence. Your leadership will be key to ensuring operational efficiency, exceptional customer satisfaction, and the professional growth of your team members.

Requirements

Juris Doctor with 5+ years of claims experience OR Bachelor’s Degree with 6+ years of claims experience OR High School Diploma or Equivalent with 8+ years of claims experience.
Strong customer service skills.
Proficiency in Microsoft Office.
Experience collaborating across teams.
Knowledge of insurance legal statutes, claims handling, and regulatory environments.
Ability to travel up to 20%.

Nice To Haves

Experience managing commercial general liability claims
Leadership experience in claims or operations.
Full performance management experience
Strong negotiation and analytical skills.

Responsibilities

Oversee the management of commercial general liability claims of moderate complexity by providing technical guidance, direction, and performance tracking.
Build strong relationships with internal and external stakeholders, resolve quality concerns, and ensure high levels of service.
Analyze claims trends, recommend process improvements, and uphold compliance with legal and regulatory standards.
Manage a high-performing team by recruiting, developing, and retaining top talent, fostering a collaborative and supportive workplace culture.
Monitor team resources, allocations, and expenditures to manage costs effectively.
Provide coaching, feedback, and development opportunities to help your team reach their full potential.
Partner with other business units to provide claims insights, assist with product development, and engage in customer and broker meetings.