Multi-Line Claims Adjuster – Litigation & Liability

Ccmsi • Dallas, TX

2d • Remote

About The Position

The Multi-Line Claim Consultant is responsible for the investigation and adjustment of assigned multi-line claims across multiple accounts and jurisdictions nationwide. This role manages claims from assignment through resolution (cradle to grave), including files with litigation exposure, while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws. This position is designed for experienced adjusters with 5+ years of multi-line claims experience who can independently manage a high-volume caseload while delivering quality claim outcomes and exceptional client service. The ideal candidate brings strong litigation management skills, excellent organization, and the ability to effectively prioritize competing demands across a diverse portfolio of claims.

Requirements

• 5+ years of multi-line claims handling experience
• Experience managing litigated claims and working with defense counsel
• Strong understanding of claim investigation, liability analysis, coverage evaluation, and negotiation strategies
• Ability to independently manage a caseload of approximately 125–150 files
• Experience handling claims across multiple jurisdictions
• Strong analytical, organizational, and decision-making abilities
• Excellent verbal and written communication skills
• Ability to work effectively in a fast-paced, deadline-driven environment
• Proficiency with Microsoft Office applications, including: Microsoft Excel, Microsoft Outlook, OneNote
• Reliable, predictable attendance during assigned client service hours
• Active home-state adjuster license required
• Must provide license number and NPN (National Producer Number) prior to hire to verify licensing status
• Ability to obtain and maintain additional state licenses as required

Nice To Haves

• Prior TPA experience
• Experience handling national account claim programs
• Multi-state adjuster licensure

Responsibilities

• Investigate, evaluate, and adjust multi-line claims in accordance with corporate standards, client handling instructions, and applicable laws
• Manage claims from assignment through resolution, including files with litigation exposure
• Establish and maintain reserves within designated authority levels
• Review and approve medical, legal, damage estimate, and miscellaneous claim-related invoices
• Negotiate claim settlements in accordance with client instructions, authority limits, and jurisdictional requirements
• Authorize and issue claim payments in accordance with established claim procedures
• Coordinate and oversee defense counsel, surveillance vendors, case managers, and other claim-related service providers
• Assess and pursue subrogation opportunities where applicable
• Maintain an active diary and ensure appropriate file movement and timely follow-up
• Prepare claim status reports, reserve analyses, and client communications as required
• Provide notices to excess and reinsurance carriers when appropriate
• Attend mediations, hearings, legal proceedings, and settlement conferences as needed
• Support claim reviews, client meetings, and training initiatives when requested
• Ensure full compliance with Corporate Claim Handling Standards and client-specific requirements

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
• 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed