Multi-Line Claim Supervisor

Ccmsi • Chicago, IL

11h • Onsite

About The Position

The Multi-Line Claim Supervisor position is responsible for the investigation, adjustment and supervision of assigned multi-line claims. This position may be used as an advanced training position for consideration for promotion to a management position. The position is also accountable for the quality of multi-line claim services as perceived by CCMSI clients and within our Corporate Claim Standards.

Requirements

• Excellent oral and written communication skills.
• Initiative to set and achieve performance goals.
• Good analytic and negotiation skills.
• Ability to cope with job pressures in a constantly changing environment.
• Knowledge of all lower level claim position responsibilities.
• Must be detail oriented and a self-starter with strong organizational abilities.
• Ability to coordinate and prioritize required.
• Flexibility, accuracy, initiative and the ability to work with minimum supervision.
• Discretion and confidentiality required.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.
• 10+ years multi-line claim experience is required.
• Proficient with Microsoft Office programs.

Nice To Haves

• Three years supervisory experience preferred.
• Bachelor’s Degree is preferred.
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required
• Adjusters license may be required based upon jurisdiction.
• AIC, CPCU, or ARM preferred.

Responsibilities

• Review, assign and provide supervision of all multi-line claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws.
• Investigate, evaluate and adjust assigned multi-line claims in accordance with established claim handling standards and laws.
• Reserve establishment and/or oversight of reserves for designated multi-line claims within established reserve authority levels.
• Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims.
• Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of multi-line claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
• Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
• Direct handling of designated litigated and complex claims.
• Provide education, training and assist in the development of claim staff.
• Review and maintain personal diary on claim system.
• Supervision of all multi-line claim activity for specified accounts.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

Benefits

• 4 weeks ( Paid time off that accrues throughout the year in accordance with company policy)
• 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees