Multi-Line Claim Supervisor

Ccmsi•Chicago, IL

1d•Hybrid

About The Position

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. The Multi-Line Claim Supervisor position is responsible for the investigation, adjustment and supervision of assigned multi-line claims. This position may be used as an advanced training position for consideration for promotion to a management position. The position is also accountable for the quality of multi-line claim services as perceived by CCMSI clients and within our Corporate Claim Standards.

Requirements

Excellent oral and written communication skills.
Initiative to set and achieve performance goals.
Good analytic and negotiation skills.
Ability to cope with job pressures in a constantly changing environment.
Knowledge of all lower level claim position responsibilities.
Must be detail oriented and a self-starter with strong organizational abilities.
Ability to coordinate and prioritize required.
Flexibility, accuracy, initiative and the ability to work with minimum supervision.
Discretion and confidentiality required.
Reliable, predictable attendance within client service hours for the performance of this position.
Responsive to internal and external client needs.
Ability to clearly communicate verbally and/or in writing both internally and externally.
10+ years multi-line claim experience is required.
Proficient with Microsoft Office programs.
Adjusters license may be required based upon jurisdiction.

Nice To Haves

Three years supervisory experience preferred.
Bachelor’s Degree is preferred.
Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required
AIC, CPCU, or ARM preferred.

Responsibilities

Review, assign and provide supervision of all multi-line claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws.
Investigate, evaluate and adjust assigned multi-line claims in accordance with established claim handling standards and laws.
Reserve establishment and/or oversight of reserves for designated multi-line claims within established reserve authority levels.
Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims.
Negotiate any disputed bills or invoices for resolution.
Authorize and make payments of multi-line claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
Direct handling of designated litigated and complex claims.
Provide education, training and assist in the development of claim staff.
Review and maintain personal diary on claim system.
Supervision of all multi-line claim activity for specified accounts.
Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

Benefits

4 weeks Paid time off that accrues throughout the year in accordance with company policy
10 paid holidays in your first year
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k)
Employee Stock Ownership Plan (ESOP)
Internal training and advancement opportunities
A supportive, team-based work environment