Multi-Line Claim Consultant

Ccmsi • Chicago, IL

10h • Hybrid

About The Position

The Multi-Line Liability Claim Consultant is responsible for the full investigation, evaluation, and resolution of assigned first- and third-party liability claims, including attorney-represented matters and claims with potential litigation exposure. This role requires sound coverage analysis, professional judgment, and consistent application of corporate claim handling standards. The position is accountable for delivering high-quality claim outcomes that meet client expectations, regulatory requirements, and CCMSI performance standards. This role may also serve as an advanced training position for future progression into more senior claim roles. Limited travel may be required for approximately 15% of claims annually, based on claim needs. This is a true adjusting role. It is not an HR, consulting, or administrative position. The Representative is accountable for end-to-end claim handling, decision-making, and results.

Requirements

• 5 - 10 years of auto liability claim handling experience
• Litigation experience
• Experience drafting coverage letters
• Strong analytical, negotiation, and decision-making skills
• Ability to manage workload independently in a fast-paced, multi-jurisdiction environment
• Excellent written and verbal communication skills
• Strong organizational skills with consistent attention to detail
• Reliable, predictable attendance during core client service hours

Nice To Haves

• Experience with public entity claims is preferred
• Bilingual (Spanish) proficiency — This role may involve communicating with injured workers, employers, or vendors where Spanish-language skills are beneficial but not required.

Responsibilities

• Investigate and adjust multi-line liability claims in accordance with established claims handling procedures using CCMSI guidelines and direct supervision.
• Review medical, legal and miscellaneous invoices to determine if reasonable and related to the ongoing liability claims.
• Negotiate any disputed bills for resolution.
• Authorize and make payment of liability claims utilizing a claim payment program in accordance with industry standards and within settlement authority.
• Negotiate settlements with claimants and attorneys in accordance with client's authorization.
• Assist in selection and supervision of defense attorneys.
• Assess and monitor subrogation claims for resolution.
• Prepare reports detailing claims, payments and reserves.
• Provide reports and monitor files, as required by excess insurers.
• Compliance with Service Commitments as established by team.
• Delivery of quality claim service to clients.

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
• 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Internal training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees