Multi-Line Claim Supervisor

Ccmsi • Las Vegas, NV

19h • Remote

About The Position

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. The Multi-Line Claims Supervisor is responsible for the investigation, adjustment, and supervision of assigned multi-line claims, with a primary focus on Commercial Auto, General Liability, and Product Liability exposures. Supervisors maintain an active caseload of their own while also supporting their teams by directly adjusting claims as business needs require, ensuring continuity of service and high-quality outcomes. This role ensures compliance with CCMSI Corporate Claim Standards, client-specific handling instructions, and applicable laws, while overseeing complex and litigated claims across designated accounts, including municipal clients. The position plays a critical leadership role by mentoring claim professionals and may serve as an advanced training position in preparation for future management responsibilities. Strong technical expertise in coverage analysis, policy interpretation, and contractual risk transfer is essential to success in this role.

Requirements

• 10+ years of multi-line claims experience, including Commercial Auto and General Liability
• Supervisory experience (3+ years)
• Demonstrated expertise in policy interpretation and coverage analysis
• Proven ability to review and analyze contracts, including indemnity, additional insured, and risk transfer provisions
• Experience handling complex and litigated claims
• Strong analytical, negotiation, organizational, and communication skills
• Ability to work independently with minimal supervision in a fast-paced environment
• Proficient with Microsoft Office programs
• Adjuster license as required

Nice To Haves

• Municipal account experience
• Prior TPA experience helpful, but not required
• Employers’ Liability claim experience
• Professional designations such as AIC, CPCU, or ARM
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required

Responsibilities

• Review, assign, and supervise multi-line claim activity to ensure compliance with Corporate Claim Standards, client-specific handling instructions, and applicable laws
• Investigate, evaluate, and adjust assigned multi-line claims in accordance with established standards
• Manage an individual caseload while supporting team members through direct claim adjustment as needed
• Establish or oversee claim reserves within designated authority levels
• Review medical, legal, damage estimates, and miscellaneous invoices for accuracy, reasonableness, and claim applicability
• Negotiate disputed bills, settlements, and claim resolutions within authority levels and guidelines
• Direct handling of complex and litigated claims
• Authorize and issue claim payments in accordance with procedures and authority
• Select, refer, and oversee outside vendors including legal counsel and other claim service providers
• Provide training, education, and professional development support to claim staff
• Maintain accurate file documentation and diary management within the claim system
• Ensure compliance with all Corporate Claim Handling Standards and special client handling instructions

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
• 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Internal training and advancement opportunities
• A supportive, team-based work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed