Multi-Line Claim Adjuster I (Auto/GL/Property)

Ccmsi • Metairie, LA

1d • Remote

About The Position

The Multi-Line Claim Representative I is responsible for the investigation and adjustment of assigned multi-line claims, primarily focused on commercial auto and general liability property damage claims, with exposure to litigation. This role manages claims from assignment through resolution (cradle to grave) in a fast-paced, multi-account environment. The role includes handling claims across multiple jurisdictions and diverse accounts, including commercial trucking and public entity (municipal) business.

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Requirements

• Current adjuster license in home state (TX or FL strongly preferred)
• 1–3 years of claim handling experience (commercial auto and/or property)
• Foundational understanding of insurance coverages
• Exposure to or familiarity with litigated claims
• Strong verbal and written communication skills, with a high standard for responsiveness and follow-through
• Ability to manage a multi-account desk in a fast-paced environment
• Strong organizational skills and ability to prioritize effectively
• Self-starter with the ability to work independently and as part of a team
• Reliable, predictable attendance during assigned client service hours
• Discretion and ability to maintain confidentiality

Nice To Haves

• General Liability claim exposure or experience (strongly preferred)
• Prior TPA experience
• Experience handling commercial trucking or municipal accounts
• Experience working across multiple jurisdictions

Responsibilities

• Investigate, evaluate, and adjust assigned multi-line claims (commercial auto and property, with GL exposure) in accordance with CCMSI standards, client instructions, and state regulations
• Manage claims cradle to grave, including those with litigation exposure
• Apply knowledge of insurance coverage to determine compensability and exposure
• Maintain consistent, proactive communication with clients, claimants, and attorneys, meeting high expectations for responsiveness (calls and emails)
• Establish and maintain appropriate reserves within authority guidelines
• Review medical, legal, and miscellaneous invoices to ensure accuracy and claim relevance
• Negotiate disputed invoices, damages, and settlements within authority limits
• Issue payments in accordance with CCMSI procedures and client guidelines
• Assist in the selection and coordination of defense counsel and other vendors
• Identify and pursue subrogation opportunities
• Maintain accurate and timely claim documentation, diaries, and file updates
• Prepare status reports, reserve updates, and claim summaries as required
• Handle claims across multiple accounts and jurisdictions including LA, TX, FL, MS, AL, GA, SC, and TN
• Support litigated files through coordination with legal partners and participation in proceedings as appropriate
• Ensure compliance with all service commitments and corporate claim handling standards

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
• 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Internal training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed