Adjuster I (Auto)

SGI • Weyburn, SK

7d • CA$58,460 - CA$73,784 • Hybrid

About The Position

The Adjuster I (Auto) is responsible for the adjustment of claims while providing a high level of customer satisfaction. Reviews and approves claim file coverage and payments within authorized limits leveraging estimating tools where required to verify the legitimacy of charges submitted. Reviewing, and addressing, with the support of appraisal services, where necessary, post repair quality audits and controls. Providing guidance on salvage and right of recovery. Work results must adhere to technical, industry, or professional standards and conform to organizational policy where some interpretation of their application may be required.

Requirements

• Two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business, or defined equivalency.
• 1 – 2 years’ experience in an insurance or customer service role.
• Proficient knowledge of the insurance coverages and benefits provided by the Automobile Accident Insurance Act (AAIA), other related legislation, and policy wordings applicable to Auto claims.
• Proficient knowledge of insurance theory and the principles, practices, methods, and techniques related to the adjustment and settlement of Auto claims.
• Fundamental level knowledge of the organization’s customer service initiatives and demonstrated skill in putting the customer at the center of business decisions.
• Fundamental knowledge of the repair processes and procedures related to the auto body trade.

Responsibilities

• Reviews physical damage claims to confirm coverage and liability and where necessary completes post repair quality audits and controls.
• Contacts witnesses, passengers, law enforcement, rental vendors, third parties and their insurance companies and tow truck operators to collect information.
• Makes recommendations for approval or denial of a claim when coverage issues exist.
• Reviews and approves claim file coverage and payments within authorized limits, accesses estimating tools when required, and provides guidance on salvage and right of recovery.
• Identifies and prepares appropriate demands for subrogation and recoveries when coverage is in breach.
• Investigates the Actual Cash Value (ACV) of vehicles to determine if vehicle is repairable or is a total loss, then authorize repairs or process payments accordingly.
• Investigates liability, coordinates with the customers’ claim and industry repair partners to complete the claim, while providing a high level of customer satisfaction and completing necessary claims documents.
• Interpret, analyzes, and conducts research on legislation including Automobile Accident Insurance Act (AAIA), Traffic Safety Act (TSA), SGI Canada Policy and/or other Acts and regulations.
• Engages appropriate expertise when needed to determine coverage and application on complex claim files.
• Organizes rental arrangements, towing, appraisal bookings with the customer and expedites the claim.
• Builds and maintains positive working relationships with customers, internal business partners, brokers, vendors, service providers and industry participants within established customer service standards.
• Provides timely and professional customer service.
• Handles claims issues and resolutions in proactive manner using judgement, empowerment, and conflict resolution.
• Establishes credibility with customers by promoting trust in the process and clearly explaining claims processes and insurance terminology in plain language.
• Explores and presents new information from industry sources, implementing new ideas to streamline and improve internal processes.
• Identifies opportunities to improve the claims experience for customers and seeks to find solutions while adhering to company guidelines.
• Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.
• Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.
• Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.
• Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.

Benefits

• competitive pay
• great benefits, perks and options to balance work and everything else life sends their way
• support education, accreditation and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree