Multi-Line Claim Adjuster II

Ccmsi • Dallas, TX

3d • Remote

About The Position

The Multi-Line Claim Representative II is responsible for the investigation and adjustment of assigned multi-line liability claims, including commercial auto and general liability claims, with moderate complexity and some litigation exposure. This role manages claims from assignment through resolution (cradle to grave) while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws. This role plays a critical part in delivering high-quality claim outcomes as perceived by CCMSI clients and may serve as an advanced position for consideration of future growth into more senior claim roles. This is a true liability adjuster role responsible for managing claims from start to finish (cradle to grave), not an HR or consulting position.

Requirements

• Current adjuster license in home state
• 3–5 years of multi-line liability claim handling experience (commercial auto and general liability)
• Exposure to litigated claims and working with defense counsel
• Experience managing claims across multiple accounts and jurisdictions
• Strong analytical, organizational, and decision-making skills
• Effective negotiation and communication skills (written and verbal)
• Ability to manage a full desk with appropriate prioritization and time management
• Proficiency in Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours

Nice To Haves

• Prior TPA experience handling commercial trucking or transportation accounts
• Experience with commercial trucking or transportation claims
• Employers’ Liability claim exposure
• NY and/or CA adjuster licenses
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Responsibilities

• Investigate, evaluate, and adjust assigned multi-line claims (commercial auto and general liability) in accordance with corporate claim handling standards, client-specific instructions, and applicable state laws
• Establish and maintain appropriate reserves within designated authority levels
• Review medical, legal, damage estimates, and miscellaneous invoices for accuracy, reasonableness, and claim relevance
• Negotiate disputed bills and invoices to reach appropriate resolution
• Authorize and issue claim payments in accordance with CCMSI procedures and authority guidelines
• Negotiate settlements in alignment with corporate standards, client expectations, and state regulations
• Assist in the selection and coordination of external vendors, including legal counsel and investigation services
• Identify and pursue subrogation opportunities through resolution
• Maintain timely and accurate claim documentation, diary management, reserves, and payments within the claim system
• Prepare claim notes, status updates, and basic reporting as required
• Communicate effectively with clients, claimants, attorneys, and other involved parties throughout the claim lifecycle
• Provide notice to excess or reinsurance carriers when required
• Handle claims across multiple accounts and jurisdictions, ensuring compliance with varying state requirements
• Support litigated claims in collaboration with defense counsel; litigation experience is strongly preferred
• Attend mediations, hearings, or conferences as appropriate for experience level
• Ensure compliance with corporate claim handling standards and client-specific instructions

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
• 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Internal training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed