Multi-Function Support Specialist

RevCycle, Inc. (Alliance Collection Agencies, Inc.) • Marshfield, WI

3d • Onsite

About The Position

The Multi-Function Support Specialist works on-site at the Marshfield, Wisconsin office, performing a range of support services across areas such as administrative support, client services, finance, and cash application. The role supports smooth operations, productivity, internal workflows, client relationships, and effective communication. The specialist receives on-the-job training and management guidance and cross-trains across support functions to provide backup as needed.

The position includes office and client support duties, including daily phone and email communication with clients, handling payments and account updates, mailroom tasks, supply inventory, and local trips to the post office, bank, and client locations using a personal vehicle. The schedule is Monday through Friday, 8 a.m. to 5 p.m. CST, for 40 hours per week, and the role is on-site five days a week.

Requirements

• High school diploma or equivalent, such as a GED.
• Clear verbal and written communication skills, proper grammar, and telephone etiquette.
• Ability to understand simple instructions, short correspondence, and memos.
• Ability to carry out written, oral, or diagram-based instructions using common sense.
• Experience composing simple correspondence.
• Excellent customer service skills and strong attention to detail and accuracy.
• Well organized, independent, and able to prioritize tasks.
• Ability to work in a fast-paced environment and adapt positively to change.
• Reliable and responsible, with the ability to maintain confidentiality.
• Ability to handle situations involving multiple concrete variables in standardized situations.
• Regular and predictable attendance.
• Understanding of Sensitive Personal Information (SPI) and sensitive consumer information, including PHI, and ability to maintain its confidentiality.

Nice To Haves

• Previous customer service work experience in an office setting is highly preferred.
• Experience using Microsoft applications, including Outlook and Excel, is preferred.
• Experience using office equipment such as a fax/copy machine, printer, folding machine, and postage machine.
• Willingness and ability to learn company-specific computer databases and various vendor and client databases.
• Completion of post-high-school courses is preferred.

Responsibilities

• Assist walk-in consumers with payments and apply payments to accounts.
• Open and route inbound mail.
• Complete inventory of office supplies.
• Communicate daily with clients by phone and email about inventory, account flow, and business procedures.
• Work with clients and internal departments to correct process errors and inefficiencies.
• Use internal and external client systems to obtain charges, dates of service, and responsible-party information, and update internal accounts.
• Use a personal vehicle for local trips to the post office, bank for deposits, and client locations; compensation is according to company policy.
• Build and maintain relationships with internal and external clients.
• Cross-train on duties within client services, administrative support, and finance to provide backup as needed.
• Perform assigned duties to key performance indicator standards.
• Follow legal and other compliance requirements and avoid breaches of Protected Health Information (PHI).
• Adhere to company Core Values and Strategic Anchors.
• Accurately record payments, issue receipts, and update debtor accounts.
• Count, record, and securely store physical cash daily.
• Ensure transaction documentation is accurate and complete for auditing, including documentation for each deposit by the end of the day.
• Maintain professional internal interactions and address customer concerns.
• Support client satisfaction internally and externally.
• Respond to client emails, calls, and other inquiries within 24 hours.
• Address ticket-related tasks promptly and complete reports within the same 24-hour timeframe.

Benefits

• Paid medical insurance, with personalized assistance selecting a qualified marketplace plan.
• Optional dental and vision coverage.
• Paid short-term disability insurance.
• Life insurance benefits.
• Three weeks of PTO per year.
• Holiday pay.
• Make-up time benefits.
• 401(k).
• Annual discretionary bonus through which the company shares profits; employees may take the bonus in full or deposit some or all of it into their 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED