Multi-Function Support Specialist

RevCycle Careers • Marshfield, WI

3d • Onsite

About The Position

The Multi-Function Support Specialist works on-site at the Marshfield, Wisconsin office and performs a variety of support services that help internal departments operate smoothly, enhance productivity, and strengthen client relationships. The role may include administrative support, client services, finance, and cash application duties. The employee learns through on-the-job training, experience, and management guidance, and cross-trains to provide backup across client services, administrative support, and finance. The position requires daily communication with clients by phone and email and handling sensitive consumer and Protected Health Information confidentially.

Requirements

• High school diploma or equivalent, such as a GED.
• Previous customer service work experience in an office setting is highly preferred.
• Experience using Microsoft applications, including Outlook and Excel, is preferred.
• Experience using office equipment such as a fax/copy machine, printer, folding machine, and postage machine.
• Willingness and ability to learn company-specific computer databases and various vendor and client databases.
• Clear verbal and written communication skills, proper grammar, and telephone etiquette.
• Ability to understand simple instructions, short correspondence, and memos.
• Ability to use common sense to carry out written, oral, or diagram-based instructions.
• Experience composing simple correspondence.
• Excellent customer service skills, with high attention to detail and accuracy.
• Well organized, independent, and able to prioritize tasks.
• Ability to work in a fast-paced environment and adapt positively to changes.
• Reliable and responsible, with the ability to maintain confidentiality.
• Ability to handle situations involving multiple concrete variables in standardized situations.
• Regular and predictable attendance is essential.
• Understanding of Sensitive Personal Information and sensitive consumer information, including Protected Health Information, and ability to maintain its confidentiality.

Nice To Haves

• Completion of post-high-school courses.
• Previous customer service work experience in an office setting.
• Experience using Microsoft applications, including Outlook and Excel.

Responsibilities

• Assist walk-in consumers with payments and apply payments to accounts.
• Open and route inbound mail and perform other mail-room duties.
• Complete inventory of office supplies.
• Communicate daily with clients about inventory, account flow, and business procedures.
• Work with clients and internal departments to correct process errors and inefficiencies.
• Use internal and external client systems to obtain charges, dates of service, and responsible-party information, and update internal accounts.
• Maintain a personal vehicle for work-related trips to the local post office, bank for deposits, and client locations; compensation is according to company policy.
• Build and maintain relationships with internal and external clients.
• Cross-train on duties in client services, administrative support, and finance to provide backup as needed.
• Perform assigned duties to key performance indicator standards.
• Follow legal and other compliance requirements and avoid breaches of Protected Health Information.
• Adhere to company Core Values and Strategic Anchors.
• Record payments accurately, issue accurate receipts, and update debtor accounts without errors.
• Count, record, and securely store physical cash accurately each day.
• Ensure financial transaction documentation is accurate and complete and maintain records for auditing, including documentation for each deposit by the end of the day.
• Communicate professionally and address customer concerns.
• Support internal and external client satisfaction.
• Respond to client emails, phone calls, and other inquiries within 24 hours.
• Address ticket-related tasks promptly and complete reports within the same 24-hour timeframe.

Benefits

• Paid medical insurance, with personalized assistance selecting a qualified marketplace option.
• Optional dental and vision coverage.
• Paid short-term disability and life insurance benefits.
• Three weeks of paid time off per year, plus holiday pay and make-up time benefits; these benefits begin within the third month of employment.
• 401(k).
• Annual discretionary bonus through which the company shares profits; employees may take the bonus in full or deposit some or all of it into their 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED