Multi-Brand General Manager (Auntie Anne's at Mall of America - Bloomington, MN)

FRESH DINING CONCEPTS LLC•Bloomington, MN

3d•$60,000 - $70,000

About The Position

Fresh Dining Concepts, a leading franchisee of GoTo Foods, is hiring a Multi-Brand General Manager for assigned locations featuring Auntie Anne’s, Cinnabon, Carvel Ice Cream, and Jamba. The role is responsible for overall store operations, financial performance, people leadership, and execution of brand standards. Depending on concept and location, the manager may lead teams of 10–40 team members. Managers are expected to model Integrity & Trust, Ethics & Values, Customer Focus, and Action Orientation. The General Manager recruits, hires, and retains team members; develops and trains staff; manages performance and accountability; and fosters a positive, high-performing culture. The role also involves improving store performance, maintaining accurate scheduling and timekeeping, communicating job expectations and performance goals, and ensuring effective operational execution. The manager supports guest satisfaction, quality, safety, and efficiency, builds community relationships through local marketing and sponsorships, and adapts leadership to changing business needs. The position requires a high school diploma or GED, at least two years of successful management experience, and the ability to work flexible schedules, including nights, weekends, and holidays. A BA/BS in Business or a related field is preferred. The role involves prolonged standing and walking, bending, squatting, repetitive hand and arm motions, lifting 50 pounds or more, and working in a fast-paced, high-volume environment. Reliable transportation and ServSafe certification are required; certification must be obtained within 30 days if not current.

Requirements

High school diploma or GED required.
Minimum 2 years of successful management experience.
Experience coaching and developing teams in a retail, restaurant, or hospitality environment.
Ability to work flexible schedules, including nights, weekends, and holidays.
Experience supervising hourly, supervisory, and management staff.
Strong interpersonal, leadership, and financial management skills.
Proven analytical, problem-solving, organization, and planning abilities.
Sound judgment, professionalism, optimism, and initiative.
Proficiency with computers and common software applications, including Microsoft Office and email.
Ability to communicate effectively in English, verbally and in writing, including communicating safety and operational information.
Must be at least 18 years of age.
Ability to stand, walk, bend, squat, and perform repetitive hand and arm motions for prolonged periods.
Ability to lift 50 pounds or more.
Ability to work in a fast-paced, high-volume environment.
Ability to evaluate products by taste, color, and smell.
Reliable transportation.
ServSafe Certification required; must obtain it within 30 days if not current.
Food Handler Permit as required by local regulations.
Compliance with local health department requirements.

Nice To Haves

BA/BS in Business or a related field.
Direct P&L responsibility experience.
Background or interest in nutrition and wellness, especially for Jamba.

Responsibilities

Recruit, interview, hire, and retain team members who meet brand and company standards.
Maintain appropriate staffing levels to support business fluctuations and peak periods.
Train team members in product knowledge, service standards, policies, procedures, and sales techniques.
Conduct ongoing individual and group training; coach, counsel, and discipline team members as needed.
Build and maintain internal talent pipelines to support growth.
Analyze store performance and business practices to identify improvement opportunities.
Ensure accurate scheduling and timekeeping, and audit labor records for compliance.
Communicate job expectations, performance goals, and brand standards; marshal people, resources, and timelines to meet operational requirements.
Plan, monitor, and evaluate team performance; complete performance reviews and recommend promotions and merit increases.
Resolve team member issues and conflicts promptly and objectively, and address underperformance consistently.
Foster a positive, high-performing store culture based on Fun, Integrity, Belief, Excellence, and Results (F.I.B.E.R.).
Conduct monthly one-on-one meetings and quarterly team meetings.
Lead by example and inspire pride in the brand and the business.
Build community relationships through local marketing and sponsorships.
Drive store culture, operational standards, financial excellence, and accountability.
Ensure consistent delivery of brand service promises, including B.O.O.S.T. principles where applicable.
Empower, motivate, and collaborate with team members and business partners; translate strategy into action.
Communicate clearly, create an inclusive environment, and prepare professional written communications.
Focus on guest satisfaction, quality, safety, and operational efficiency.
Adapt to changing business needs and lead change through clear communication and action.