MT Operations Manager

Echo Global Logistics•Chicago, IL

4d•Hybrid

About The Position

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively. As an MT Operations Manager, your responsibilities will include: Operations: Strategically plan and manage logistics, transportation, and customer service for Enterprise clients. Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management. Lead continuous improvement initiatives with clients. Monitor, improve and report upon key performance indicators including financial performance of accounts and team productivity. Conduct market research to proactively communicate industry trends that will impact a client’s business. Management: Identify and develop talent through coaching, mentoring and performance management Provide operational excellence by training, developing, and managing your team on a daily basis. Coach team members to grow and succeed in their roles. The Operations Manager position is well-suited for you if you are: A Planner: Communicating with client on higher level goals/initiatives to help service their business needs. A Problem Solver: Creatively problem solve day to day. A Motivator: Being able to celebrate big wins for team/clients when it comes to operations.

Requirements

Bachelor’s degree or similar work experience
3-5 years’ experience in the logistics industry
Experience leading a team of logistics specialists
Excellent analytical, problem solving and organizational skills
The ability to become trusted advisor of the client
A proven track record of continuous process improvement for clients

Responsibilities

Strategically plan and manage logistics, transportation, and customer service for Enterprise clients.
Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management.
Lead continuous improvement initiatives with clients.
Monitor, improve and report upon key performance indicators including financial performance of accounts and team productivity.
Conduct market research to proactively communicate industry trends that will impact a client’s business.
Identify and develop talent through coaching, mentoring and performance management.
Provide operational excellence by training, developing, and managing your team on a daily basis.
Coach team members to grow and succeed in their roles.