MSP Systems Engineer

MSP Hire, Inc.•Arcadia, CA

2d•$95,000 - $105,000

About The Position

This is a hands-on technical role supporting multiple client environments, including multi-location restaurant and hospitality businesses. The engineer handles advanced technical escalations, maintains and troubleshoots client infrastructure, and contributes to projects that improve reliability and performance. The position is not a management role and involves working collaboratively with other engineers, communicating directly with clients, and participating in a defined on-call rotation.

Requirements

Recent experience working for a Managed Service Provider (MSP) is required.
Approximately 5 or more years of relevant IT experience, including significant hands-on systems administration and troubleshooting.
Experience supporting multiple client environments with different technologies and configurations.
Strong knowledge of Windows Server, Active Directory, Microsoft 365, and Microsoft Entra ID.
Strong networking fundamentals and practical experience troubleshooting firewalls, VLANs, VPNs, switches, routing, DNS, DHCP, and wireless connectivity.
Experience supporting VMware and/or Hyper-V environments.
Experience troubleshooting complex technical issues escalated beyond Tier 1 and Tier 2 support.
Ability to independently investigate problems, identify root causes, and implement appropriate solutions.
Excellent communication and customer service skills.
Strong organizational skills and technical documentation practices.
Ability to prioritize effectively in a fast-paced, multi-client environment.

Nice To Haves

Experience supporting restaurants, hospitality businesses, retail environments, or other multi-location organizations.
Familiarity with POS platforms such as Toast, Aloha, Micros, or Xenial.
Experience with Azure infrastructure and cloud migrations.
Experience with firewalls such as SonicWall, Fortinet, WatchGuard, or Meraki.
Experience with backup platforms such as Datto or Veeam.
Familiarity with RMM and PSA platforms commonly used by MSPs.
Relevant Microsoft, CompTIA, Cisco, or other technical certifications.
Experience providing informal technical guidance or mentoring to other engineers.

Responsibilities

Handle Tier 3 technical escalations involving servers, networks, firewalls, Microsoft environments, and business-critical applications.
Diagnose and resolve complex issues across multiple client environments.
Troubleshoot network connectivity, routing, switching, VLANs, VPNs, DNS, DHCP, and wireless networks.
Investigate server performance, authentication, virtualization, and infrastructure issues.
Support technical resolution of outages and high-priority incidents with other team members.
Coordinate with ISPs, software providers, and other vendors to resolve technical issues.
Document troubleshooting steps, resolutions, technical findings, and ticket records.
Administer and troubleshoot Windows Server environments, Active Directory, Microsoft Entra ID, and Microsoft 365.
Support VMware and Hyper-V virtualization technologies.
Configure, maintain, and troubleshoot firewalls, switches, wireless networks, and VPN connections.
Support backup and disaster recovery systems.
Assist with server migrations, infrastructure upgrades, network improvements, and other technical projects.
Identify recurring issues and recommend practical improvements to client environments.
Communicate with clients to understand technical issues, explain findings, and provide updates.
Collaborate with other engineers to troubleshoot complex problems and provide guidance to junior engineers when needed.
Participate in client onboarding and infrastructure projects as a technical contributor.
Participate in a defined on-call rotation.