MSP Service Dispatcher & Procurement Specialist

TeamLogic IT, San Ramon, CA • San Ramon, CA

5d • $28 - $31

About The Position

We are seeking a detail-oriented professional to join our team in a dual-role position responsible for managing service dispatch operations and procurement activities for our managed IT services (MSP) business. This role is critical in ensuring seamless delivery of IT support services to our clients while maintaining optimal inventory and vendor relationships.

Requirements

• 2-4 years in IT dispatch, customer service, or procurement roles (MSP experience preferred)
• Understanding of IT hardware, networking, and common software applications
• Strong written and verbal communication; professional phone and email etiquette
• Proven results being politely persistent with team members and clients.
• Excellent multitasking and time-management abilities
• High school diploma required

Nice To Haves

• Associate's degree or relevant certifications (CompTIA, ITIL) preferred
• Familiarity with professional services automation (PSA) tools and remote monitoring/management (RMM) platforms a plus

Responsibilities

• Receive, prioritize, and assign service tickets and support requests to support response and field technicians
• Coordinate scheduling to maximize technician efficiency and minimize response times
• Monitor open tickets and follow up to ensure timely resolution
• Communicate with clients regarding appointment scheduling, status updates, and issue resolution
• Maintain dispatch records and update the ticketing system with accurate status information
• Response to “quick hit” and incident tickets as necessary
• Escalate urgent or complex issues to the appropriate teams or management
• Manage inventory of hardware, software, and IT supplies
• Process purchase orders and track deliveries from vendors
• Research and evaluate vendors for best pricing, quality, and lead times
• Maintain procurement documentation and inventory records
• Coordinate equipment deployment for new client installations
• Assist with asset tracking and lifecycle management
• Identify opportunities for cost savings and process improvements

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Ongoing training and professional development opportunities
• Collaborative, team-oriented work environment
• Opportunities for growth within a growing MSP

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED