MSP Project Management Leader
About The Position
The Project Management Leader is responsible for leading Cortavo's Project Management team and ensuring the successful delivery of customer implementations and professional services projects. This role oversees day-to-day project operations, develops project managers, manages project priorities, and partners closely with Engineering, Service Desk, Client Success, Sales, and Billing to deliver an exceptional customer experience. This is a hands-on leadership position. The Project Management Leader is expected to coach the team, remove roadblocks, improve operational processes, monitor project health, and serve as the escalation point for customer implementations. While they may occasionally manage strategic projects, their primary responsibility is building a consistent, scalable project delivery function through their team.
Requirements
- Bachelor's degree or equivalent experience
- 5+ years of project management experience in an MSP, IT services, or technology consulting environment
- 2+ years of experience leading or mentoring project managers or project coordinators
- Proven experience managing multiple concurrent customer implementations
- Strong understanding of managed services delivery and customer onboarding
- Excellent organizational, communication, and leadership skills
- Ability to prioritize competing demands in a fast-paced environment
Nice To Haves
- PMP certification
- ITIL Foundation certification
- Experience with Halo PSA or a comparable PSA platform
- Experience with Microsoft 365, Azure, networking, and cybersecurity projects
Responsibilities
- Lead, coach, and develop the Project Management team through regular 1:1s, performance feedback, and career development
- Set clear expectations, priorities, and performance goals for Project Management team
- Conduct hiring, onboarding, performance evaluations, and corrective action as needed
- Foster a culture of ownership, accountability, collaboration, and continuous improvement
- Balance workloads and ensure projects are appropriately assigned
- Oversee the successful execution of customer projects, including: New client onboarding, Microsoft 365 and Azure migrations, Infrastructure upgrades, Security implementations, Office relocations, Hardware deployments, Network projects, Professional services engagements
- Serve as the primary escalation point for implementation issues
- Ensure customer expectations are managed appropriately throughout delivery
- Monitor the health of the project portfolio and proactively identify risks
- Review project plans, milestones, budgets, and resource assignments
- Conduct post-project reviews to identify lessons learned and process improvements
- Remove blockers and escalate issues when appropriate
- Standardize project documentation, templates, and workflows
- Drive adherence to established project management processes and SOPs
- Partner with leadership on resource planning and project forecasting
- Partner closely with Sales to review project scope during handoffs, identify implementation risks before project kickoff, and improve sales-to-delivery transitions
- Partner closely with Engineering to coordinate technical resources, resolve scheduling conflicts, and improve implementation quality
- Partner closely with Client Success to ensure successful customer transitions and support expansion opportunities following project completion
- Partner closely with Finance & Billing to ensure projects are ready for billing and improve project profitability
- Continuously improve the effectiveness of the project management team by identifying operational bottlenecks, improving project templates and documentation, streamlining project workflows, increasing resource utilization, reducing implementation delays, and improving cross-functional communication
- Recommend improvements to leadership based on project performance data
- Maintain visibility into department performance through regular reporting on key metrics, including: Active projects, Project backlog, Resource capacity, On-time delivery, Customer satisfaction
Benefits
- Competitive salary
- Employer contributed health benefits
- Access to a Company cell phone plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
