MSP Level 2 IT Support and Help Desk

King Tech Repair • Wood-Ridge, NJ

1d • Onsite

About The Position

Level Up Your IT Career at 360 Networks! Are you an MSP pro ready to tackle complex IT challenges? At 360 Networks, we’re not just another IT company—we’re a fast-growing, collaborative team where your skills are valued, your ideas make an impact, and your work directly drives client success. We support incoming issues that may include procedural, software, hardware, and operating system problems for their technologies, desktops, laptops, wireless devices, peripherals, servers, and software. Engineers are expected to have a meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure and deliver on tight deadlines.

Requirements

• Proven Level 2 IT support experience.
• Experience working for an MSP.
• Motivated by learning and want to work for a company that will invest in your education and growth.
• Outstanding communication skills.
• 3+ years of hands-on experience configuring, troubleshooting, and repairing Cloud-based networking, Windows servers and workstations, Firewalls, Exchange server and Active Directory.
• Windows 7, Windows 10, Windows 11.
• Excellent high-level troubleshooting, attention-to-detail, organization, communication and customer service skills.
• Excellent time management skills and the ability to efficiently multi-task, adapt and stay calm under pressure to any changes or client emergencies.
• A reliable car - travel to client locations.
• U.S. citizenship.
• Driver's License (Required).

Nice To Haves

• Microsoft Server & Cloud based Azure or AWS.
• Active Directory, Group Policy & User Profile Management.
• MS Exchange, MS Office / 365.
• Networking/Switching hardware: VLANS, Routing, Switching.
• Networking Protocols - TCP/IP, DHCP, DNS, VPN, Firewall.
• Cyber Security (Hacks & Viruses).
• Advanced education in related IT field.
• Mac operating system experience a plus!

Responsibilities

• Support incoming issues that may include procedural, software, hardware, and operating system problems for their technologies, desktops, laptops, wireless devices, peripherals, servers, and software.
• Have a meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure and deliver on tight deadlines.

Benefits

• Industry-leading medical plans with strong employer contributions
• Paid time off
• Professional development opportunities
• Horizon Blue Cross Blue Shield of New Jersey medical coverage with a low $1,500 deductible
• Fidelity Investments 401(k) plan with up to a 4% employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed