IT Help Desk Support

MV Transportation•Kent, WA

6d•$38 - $41•Onsite

About The Position

MV Transportation is seeking a Seattle-based IT Help Desk Support individual. This role requires a self-starter who is highly motivated and capable of working in a fast-paced environment. The IT Help Desk Support is responsible for addressing various technology issues within a transit environment and supporting the corporate infrastructure.

Requirements

Highly proficient with Trapeze transit software, and other transportation-related applications is a MUST.
Proficiency with Active Directory and networking.
Proficient with the company's major IT systems, services, and technology frameworks (e.g., cloud computing, server virtualization, application delivery controller, etc.).
Thorough understanding of computers, servers, networks, printers, and peripheral hardware.
Experience supporting Windows 10-11, Server 2012 & 16, and Microsoft Office applications.
Proficiency in desktop imaging methodologies.

Nice To Haves

Excellent communication and decision-making skills.
Experience with desktop, desktop imaging, server, and network management tools.
Experience with basic network devices including switches.
Familiar with backup and disaster recovery.

Responsibilities

Providing Trapeze software direction, desktop, server and network support for client operations according to Service Level Agreements (SLA). This includes desktop and server repair, network maintenance, helpdesk tickets, disaster recovery, and other assigned projects.
Supporting analog, Digital, or VOIP telephone systems, T-1, fax, and DSL lines.
Supporting local technologies related to transit operations, such as Mobile Data Terminals (MDT)/in-vehicle tablets, and the Trapeze reservation software platform.
Managing servers at local divisions, including domain controllers, file servers, application servers, and database servers (MS SQL SVR).
Meeting and interacting with client agencies to provide reports and updates for the local divisional office.
Maintaining close interaction with the client’s IT department.
Managing complex IT projects, IT employees, and outside vendors.
Developing strategic operations and investment plans that weigh costs, benefits, opportunities, and risks of various IT investment approaches.
Controlling and minimizing costs.
Ensuring suitable documentation exists and is maintained for IT operations and software development.

Benefits

PPO Medical
Medical HSA
Prescription
Dental
Vision (spouse and dependent children)
Telemedicine
FSA
Life
AD&D
Group Accident
LTD
STD
EAP
Critical Illness
Hospital Indemnity
Substance Abuse Professionals programming
0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap (Paid Time Off)
8 paid holidays
1 hour/per 30 hours for all FT employees (Paid Sick Leave)
$1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)
$1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)