MSP Field Engineer
About The Position
Link High Technologies is seeking an MSP Field Engineer to join their Technical Services Team. This role involves providing on-site support for PCs, networking equipment, servers, firewalls, and desktop software for small to medium-sized organizations. The candidate will handle a variety of IT support tasks, from simple desktop issues to complex server and network problems, depending on client needs, their skill set, and available work. When not performing on-site duties, the field engineer will report to the Florham Park, NJ office to assist with Service Tickets and configure computer and network equipment.
Requirements
- 3+ years of RECENT professional MSP FIELD experience in supporting PCs, networking equipment, servers, firewalls, and desktop software.
- Experience working independently while collaborating with other technical staff.
- Willingness to take ownership of issues and take initiative.
- Ability to follow internal procedures and document tickets and time daily in our PSA and documentation platform.
- Excellent written, verbal and interpersonal skills.
- Commitment to continuous education, certification and self-improvement.
- Must have a reliable car.
- Must live within 25 miles of Florham Park, NJ.
Nice To Haves
- MSP/VAR or IT consulting firm experience highly preferred.
- PC Migration and Deployments (Copy profiles, data, etc.).
- Windows Desktop OS troubleshooting.
- Mid Level experience with Server administration and troubleshooting.
- Office 365 Experience (Basic Administration and troubleshooting).
- Networking connectivity & related equipment.
- Corporate Firewalls (standardize on SonicWall).
- Backup Technologies such as Datto.
- Experience with ConnectWise, Automate or similar products is highly preferred.
Responsibilities
- Provide on-site support for PCs, networking equipment, servers, firewalls, and desktop software.
- Perform a wide variety of IT support tasks, ranging from simple desktop support to complex server and network issues.
- Assist with Service Tickets and configuring computer and network equipment when not performing on-site work.
- Collaborate with other technical staff as necessary.
- Take ownership of issues and take initiative.
- Follow internal procedures and document tickets and time daily in the PSA and documentation platform.
- Meet all assigned technical training goals.
Benefits
- Medical/Dental Insurance 100% paid for the employee.
- PTO policy which increases with tenure.
- 401 K Retirement with up to 4% company match.
- Microsoft and other approved certification tests 100% reimbursed.
- Technical training provided as required for company certification and customer needs.
- Room for advancement within the organization.
- IRS mileage reimbursement.
- Short/Long Term Disability
- Life Insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
