MSP Engineer

Aligned Technology Group•Raleigh, NC

About The Position

Aligned Technology Group (Aligned TG) empowers organizations to harness the full potential of AWS cloud technologies, driving secure, scalable, and sustainable business outcomes. We approach every challenge with grit, embracing a results-driven mindset to ensure our clients achieve their goals. Our mission is to deliver unparalleled cloud advisory, engineering, financial management, and security services while continuously learning and innovating to stay ahead of industry advancements. Guided by a culture of collaboration and humility—where being "Team AWSome" means leaving egos at the door—we tailor our services to meet the unique needs of technology-enabled startups, mid-market, and enterprise clients. With a focus on execution, agility, and excellence, we are the trusted partner businesses rely on to navigate the complexities of cloud modernization and achieve their strategic objectives. Position Overview Aligned Technology Group is seeking an Overnight MSP Engineer to provide after-hours monitoring, troubleshooting, and operational support across our customers’ AWS environments. This role will be responsible for monitoring customer infrastructure and security alerts, managing support requests through Freshdesk, responding to Amazon GuardDuty findings, troubleshooting incidents, and escalating critical issues as needed. The ideal candidate is a hands-on AWS engineer who can work independently during overnight hours while ensuring customer environments remain secure, available, and reliable.

Requirements

3+ years of experience in Cloud Engineering, Managed Services, Cloud Operations, Systems Engineering, or a similar technical role
Hands-on experience supporting production AWS environments
Strong knowledge of AWS services including EC2, RDS, S3, VPC, IAM, CloudWatch, Route 53, and Elastic Load Balancing
Experience with Amazon GuardDuty and investigating cloud security alerts or findings
Strong understanding of AWS networking, security groups, routing, DNS, IAM, logging, and monitoring
Experience with Freshdesk or similar ticketing/IT service management platforms
Experience working with SLAs, incident prioritization, escalation procedures, and customer support workflows
Experience supporting Linux and/or Windows server environments
Knowledge of backup, disaster recovery, high availability, and infrastructure monitoring practices
Strong troubleshooting, documentation, and customer communication skills
Ability to work independently and manage multiple customer environments during overnight hours

Nice To Haves

Experience in an MSP, NOC, SOC, or managed cloud services environment preferred
AWS certification preferred

Responsibilities

Provide overnight monitoring and technical support across multiple customer AWS environments
Monitor infrastructure health, availability, performance, and security alerts
Investigate and respond to Amazon GuardDuty findings and other AWS security events
Manage customer incidents and service requests through Freshdesk, including ticket triage, prioritization, documentation, resolution, and escalation
Troubleshoot AWS infrastructure, networking, operating systems, performance, and application connectivity issues
Support AWS services including EC2, RDS, S3, VPC, IAM, CloudWatch, Route 53, Elastic Load Balancing, and backup/recovery services
Respond to production incidents according to established SLAs, severity levels, and escalation procedures
Communicate with customers throughout active incidents and provide clear, timely status updates
Perform routine operational activities including patching, backup validation, maintenance, monitoring, and infrastructure health checks
Support disaster recovery, high availability, and business continuity processes
Document incidents, troubleshooting steps, remediation actions, and environment changes
Provide detailed handoffs to the daytime Managed Services team for unresolved tickets, active incidents, security findings, and required follow-up
Identify recurring issues and opportunities to improve security, reliability, performance, and operational efficiency
Collaborate with ATG Cloud Engineers, Architects, and Security resources to resolve escalated issues