Remote: MRT Bench Supervisor

Verisma

15h•$24 - $25•Remote

About The Position

Under the direction of the MRT Bench Manager, this position is responsible for organizing and leading a team of ROI specialists who support multiple accounts across the organization. This position works closely with Operation Supervisors and Managers to ensure MRT staff are supporting client accounts in conjunction with the Monitored Retrieval Tool(s). This position makes training suggestions and handles staff utilization and work assignments. The Supervisor is a consistent, dependable resource for the team regarding coaching, mentoring and real-time issue resolution. In addition, this position involves extracting data from reports, formatting it for the Monitored Retrieval Tool and ensuring proper system access for automated processing. The supervisor collaborates with the MRT Team to initiate bot processing and reviewing the output for assignment. This position will be expected to complete supervisor duties 60% of the time and processing records 40%.

Requirements

High school diploma or GED equivalent required; some college coursework preferred
At least four (4) years of experience in medical records management, preferably in a healthcare setting
Ability to understand and adhere to HIPAA and state regulations for the release of Protected Health Information (PHI)
Proficient with Microsoft Office Suite with a strong emphasis on Excel (e.g. documentation, creating formulas, reporting, etc.)
Technically savvy and able to comfortably navigate through multiple systems and workflows
Strong data entry and attention to detail, ensuring speed and accuracy in medical record processing
Analytical and problem-solving skills to identify and resolve issues efficiently while working independently and meeting productivity expectations
Effective written and verbal communication for professional interactions across teams

Responsibilities

Distribute daily workflow to the MRT Team
Provide real-time constructive feedback regarding company standards, company policies and account protocols
Document and escalate recurring performance issues to Manager
Track and ensure all remote access for MRT staff remains active
Facilitate the onboarding of new MRT access for new clients
Maintain strong knowledge of HIPAA, HITECH, state/federal rulings and statutes, as well as client-specific requirements
Process medical ROI requests in a timely and efficient manner
Prioritize workload while being able to work independently
Communicate effectively with clients and Verisma management / associates
Maintain standards of excellence with a high level of productivity
Will assist with training new hires, as needed
Attend training sessions, as required
Extract data from reports, format it for MRT processing and ensure proper system access
Load MRT inventory into MRT software to initiate bot processing
Track and monitor MRT bot tasks and return the finalized lists upon completion
Update team trackers and Excel spreadsheets daily to maintain accurate and current records
Identify and troubleshooting issues related to MRT processing and escalate, as needed
Analyze inventory data for accuracy and completeness, alert management for discrepancies
Support access request processes, including tracking submissions and following up, as needed
Maintain workflow documentation to ensure consistency and accuracy throughout the process
Perform other related duties, as assigned, to ensure effective operation of the department and the Company
Live by and promote Verisma Core Values