MRSL Grad Student

University of Texas at Austin

5d•Onsite

About The Position

Texas Parents is seeking enthusiastic, professional, and outgoing graduate student staff to support membership engagement during New Student & Family Orientation throughout the summer. These student(s) will be the first point of contact for incoming Longhorn families, helping them understand membership options, complete registrations, and receive their benefit materials. This role is specifically for students that are enrolled in a graduate program, is ideal for students who enjoy engaging with people, thrive in a fast‑paced environment, and can quickly learn detailed processes.

Requirements

Full-time graduate student for the current Spring 2026 semester.
Be in good academic standing with a minimum 2.0 cumulative GPA.
High energy and comfort interacting with large numbers of parents and families.
Strong verbal communication skills and a polished, professional demeanor.
Ability to learn detailed membership processes and explain them clearly.
Reliable, punctual, and committed to working assigned Orientation dates.
Comfortable using digital systems, searching databases, and entering information accurately.
Must be available for the majority of New Student Orientation sessions (May–August).
Training will be May 19-21 (Tuesday through Thursday)
Orientation Schedule is as follows: June 1 – 4, June 8 – 11, June 15 – 18, June 22 – 25, June 29 – July 2, July 6 – 9, July 13 – 16, July 20 – 24 (Note that this includes Friday of this week), August 17 – 19
Additional hours may be available July 27 through August 14.
Shifts are typically daytime and may require standing for extended periods.
20-30 hours per week during the summer are expected for this position.
Class enrollment and other on-campus jobs are allowed on a case-by-case basis.
Work shifts may take place at multiple locations on campus.
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Criminal history background check will be required for finalist(s) under consideration for this position.
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.
You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.
Documents need to be presented no later than the third day of employment.
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015.

Nice To Haves

Prior customer service, sales, or event staffing experience.
Knowledge of UT Austin campus life and student experience.

Responsibilities

Staff the Texas Parents Association table during all assigned Orientation sessions.
Welcome families and explain the purpose, benefits, and value of Texas Parents membership.
Assist parents with on‑site membership registration and payment.
Distribute benefit packets and ensure families receive the correct materials.
Serve as an on‑site point of support for undergraduate membership staff during Orientation sessions, modeling professionalism, strong customer service, and effective engagement with families.
Assist with day‑to‑day coordination by helping answer questions, reinforcing training expectations, and ensuring consistent messaging and procedures across the membership team.
Communicate observations, challenges, and staffing needs to full‑time supervisors to support smooth operations and continuous improvement during Orientation sessions.
Learn and accurately explain all membership levels, pricing, benefits, and deadlines.
Search and verify family information in the Texas Parents database.
Enter membership information and update records as needed.
Answer a wide variety of questions with confidence, positivity, and professionalism.
Identify and resolve basic issues, such as duplicated accounts, payment errors, or missing benefits.
Escalate complex problems to full‑time staff when necessary.
Maintain a calm and helpful presence even during busy peak times.
Develop advanced professional communication and public‑facing engagement skills through daily interaction with families and campus partners.
Gain hands‑on experience in customer service, issue resolution, and emotional intelligence in a fast‑paced, high‑volume environment.
Build competency in administrative processes, data entry, and systems navigation using organizational databases.
Strengthen problem‑solving and decision‑making skills by resolving real‑time registration, payment, and account issues.
Practice time management, accountability, and professional reliability across a structured summer work schedule.
Learn best practices in family engagement, outreach, and membership‑based programs within a higher education setting.