MPP Program & Marketing Specialist

Brunswick Boat Group•Fond du Lac, WI

2d•Onsite

About The Position

As part of the talented Customer Experience team, you will work with Dealers / Boatbuilders / Consumers to establish eligibility requirements for extended service Engine coverage and pricing/costing for different contract levels and coverage duration. At Brunswick, we have passion for our work and a distinct ability to deliver.

Requirements

1-3 years’ prior customer service experience
High school diploma or equivalent required
Excellent customer service skills
Excellent phone etiquette and communication skills
Detail oriented, ability to multi-task in a fast-paced, high volume call center environment
Familiarity with company products and services
Ability to manage 40-50 calls per day

Nice To Haves

College degree is highly preferred
College degree in Business Management or related field
Computer literacy, good troubleshooting skills, knowledgeable in Microsoft office
Bi-Lingual (French/Spanish)

Responsibilities

Understand contract requirements and coverage options
Knowledge of products across offering to explain coverage inclusion/exclusions
Identify, research and resolve customer issues in a timely manner
Work closely within the team and with other departments
Participation in departmental and/or company projects including testing
Provide customer support in all areas to ensure customer satisfaction
Develop marketing materials to promote sale specials and promotions
Regularly work with State Insurance Regulatory Agencies to ensure License paperwork is accurate
Perform all other departmental related duties as assigned or requested