MPO Fellow/Intern - Office of the Comptroller

Baltimore City•Salisbury, MD

1d•Onsite

About The Position

This is a non-civil service position with the City of Baltimore, Office of the Comptroller. The MPO Fellow/Intern will be responsible for analyzing operational processes, documenting workflows, and developing clear, effective training materials for employees. This role works with MPO management to standardize operations, improve efficiency, and ensure staff are properly trained to perform their roles consistently and accurately. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. We hire great people and provide them with the skills and opportunities to grow toward their career aspirations.

Requirements

Currently pursuing a college degree in Communications, human resources, business administration, operations or a related field.
Strong writing, editing and documentation skills.
Proficiency in MS Office suite.
Some familiarity with Six Sigma principals.

Nice To Haves

Attention to detail
Communication and stakeholder collaboration
Problem solving and continuous improvement

Responsibilities

Shadow mail handlers analyze current operational processes to understand workflows and identify gaps.
Collaborate with subject matter experts (SMEs) to validate workflows for accuracy.
Create detailed process maps, workflow diagrams, and standard operating procedures (SOPs).
Document step by step instructions for the various roles and responsibilities within the MPO.
Develop training guides, manuals, and job aids for onboarding and ongoing training of staff.