Moving/Packing and Cleaning Manager
About The Position
SERVPRO Team Shaw is a rapidly growing company with a significant presence in the restoration and construction industry. We have expanded from one location in 2020 to 33 locations, serving over 5,000 customers with water and fire emergencies. Our services are comprehensive, including emergency response, moving and storage of contents, textile cleaning, and reconstruction. We offer substantial growth opportunities within various specializations. We are looking for individuals with a sense of urgency who are eager to grow with a company that has experienced fivefold growth in the last two years. If you are passionate about helping people through difficult times, this is an excellent opportunity to join our Franchise as a Moving, Packing and Cleaning Manager. This role is crucial in making fire and water damage "Like it never even happened". As a valued SERVPRO® Franchise employee, you will receive competitive pay, bonuses, and opportunities for learning and development.
Requirements
- High school diploma or equivalent
- 4–5+ years of experience in moving, packing, or contents restoration, including at least 2 years in a lead or supervisory role over multiple crews or jobs
- Demonstrated experience managing or developing other Project Managers, leads, or technicians — not just individual job execution
- Valid driver's license with a clean driving record
- Ability to lift, carry, and move up to 50 lbs. regularly
- Strong communication, organizational, and leadership skills
- Proficiency with smartphones, tablets, and job-tracking software (iCat, Proven Jobs Desktop/Mobile)
- Availability for on-call rotation, evenings, weekends, or overtime as needed
Nice To Haves
- IICRC certification(s) in Water Damage Restoration, Fire/Smoke Restoration, or related areas
- Experience working directly with insurance adjusters or property managers
- Familiarity with SERVPRO job documentation systems (WorkCenter, DryBook, etc.)
- Experience managing warehouse operations, fleet, or inventory at scale
- Bilingual (English/Spanish) a plus
Responsibilities
- Own day-to-day performance of all moving, packing, and content cleaning operations across the market, ensuring work is completed safely, efficiently, and to industry standards on every job.
- Directly manage and develop the Project Managers and crew leads responsible for inventory, packout, cleaning, vaulting, wrapping, staging, and packback of contents.
- Build and manage crew scheduling and staffing assignments across all active jobs, balancing crew availability, job volume, and customer timelines.
- Monitor job cycle time, quality, and customer satisfaction across the division; identify and resolve bottlenecks on aging or at-risk jobs.
- Set and enforce operations procedures and protocols across all crews, in the warehouse, and while traveling to or from work or job locations.
- Step in personally on escalated or complex jobs — client communication, adjuster coordination, subcontractor coordination, and project-related staffing decisions.
- Own warehouse organization, cleanliness, and equipment maintenance standards across the division.
- Manage inventory levels and supply ordering for packing and cleaning materials; approve inventory requests.
- Oversee fleet usage for the division, including box trucks and forklifts, and ensure proper vehicle and equipment care.
- Audit use of job-tracking systems (iCat, Proven Jobs Desktop/Mobile) across crews for accuracy and completeness.
- Ensure contents are packaged and transported in a way that consistently prevents damage, and address recurring issues at the root cause.
- Recruit, interview, onboard, and train new Project Managers and technicians for the division.
- Set performance standards and conduct regular reviews for Project Managers and crew leads; hold the team accountable to production, quality, and customer satisfaction targets.
- Build career progression paths for technicians into Project Manager and lead roles.
- Support the team in obtaining online company reviews from customers.
- Partner with sales, mitigation, and reconstruction leadership to align contents capacity with the pipeline and customer commitments.
- Promote and enforce a strong safety culture across every crew and job site.
Benefits
- Medical, Dental, Vision
- Paid Time Off
- Sick Paid Time Off
- Matching 401(k)
- Competitive compensation
- Personal Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
