Move Out Coordinator

Erickson Senior Living • Highland Springs, KY

7d • Onsite

About The Position

We are looking for a Move-Out Coordinator to join our Continuing Care Retirement Community. In this role, you will help residents and their families through the move-out process by answering questions, explaining procedures, and managing logistics. If you are compassionate, respect confidentiality, and want to make a difference, we'd love to have you on our team.

Requirements

• Strong computer skills and be proficient in Microsoft office
• Excellent verbal and written communication skills
• Must have a clear understanding of the move out hand books, Residence and Care Agreement, knowledge of legal documents and applicable state statutes.
• Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Responsibilities

• Facilitate logistics for vacating the unit, including scheduling activities related to removing possessions and overseeing moving day arrangements.
• Support residents throughout the entire move-out process, addressing issues, attending to special needs, answering questions, and providing information on moving companies, address changes, telephone service, etc.
• Review key documents with residents or their family members, such as the move-out handbook, Resident Care Agreement Contract, and entrance deposit refund form, while also explaining the final bill and escrow process.
• Refer families to Pastoral Ministries and Social Work in the event of a resident’s death.
• Enter resident information into the Deposit Tracking System.
• Oversee the completion of the resident’s final bill and entrance deposit refund.
• Monitor the resale status of the unit and communicate updates with residents and/or family members.

Benefits

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law.
• 401k for all team members 18 and over with a company 3% match
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed