Move-In Coordinator

American House Senior Living Communities•Naples, FL

5d•Onsite

About The Position

Under the general direction of the Executive Director, the Move-In Coordinator is primarily responsible for coordinating move-ins and assisting with marketing activities for the community. This role involves ensuring a smooth transition for new residents and supporting the community's marketing efforts.

Requirements

Excellent communication skills and compassion for older adults.
Must possess a valid driver's license.
Ability to perform each essential duty satisfactorily.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Comply with American House’s philosophy and all written policies and procedures governing the operation of the Community Relations Department.
Assist in effective communication to the Leadership team regarding marketing, sales, and census issues.
Assist in the implementation of marketing plans.
Assist in networking and community outreach programs.
Develop rapport and positive relationships with prospects.
Ensure model suites are well maintained.
Complete reports as required.
Send cards and notes to prospects and current residents in the hospital.
Ensure suites are ready for move-in according to standards.
Provide tours to prospects if needed.
After move-in, go over meals, activities, housekeeping, and transportation needs with new residents.
Ensure new move-ins are placed on the housekeeping schedule.
Ensure new move-ins understand the Life Enrichment Calendar.
Check in with new residents after their first week of move-in to address any questions or concerns.
Perform other duties as assigned.