Move In/Move out Coordinator (AL/MC)

Asbury Village•Bradenton, FL

23h•Onsite

About The Position

The Move-In / Move-Out Coordinator plays a central role in creating a smooth, compassionate, and well-organized transition experience for residents and their families in both Assisted Living and Memory Care settings. This position ensures every step of the move-in and move-out process is handled with professionalism, empathy, and attention to detail. Our team members provide extraordinary care and hold each other accountable.

Requirements

Reliable commute or plans to relocate before starting work required.

Nice To Haves

Experience working with older adults, caring for and talking with them, learning from their stories, and seeing them smile.

Responsibilities

Serve as the primary point of contact for new residents, families, and referral partners throughout the transition process.
Coordinate all logistics related to move-ins and move-outs, including apartment readiness, maintenance requests, housekeeping schedules, and required documentation.
Guide families through assessments, paperwork, and regulatory requirements, ensuring compliance with state and community standards.
Collaborate with interdisciplinary teams—including nursing, sales, activities, dining, and maintenance—to ensure a seamless resident experience.
Provide compassionate support, especially for families navigating cognitive decline, dementia, or emotional transitions.
Maintain accurate records of occupancy, room changes, deposits, notices, and resident status updates.
Conduct welcome orientations for new residents and families, helping them acclimate to community life and available services.
Oversee move-out procedures, including final walkthroughs, documentation, and coordination with billing.
Monitor apartment turnover timelines to support occupancy goals and operational efficiency.
Support marketing and sales efforts by ensuring model units and available apartments are tour-ready.
Utilize Salesforce, email platforms, and internal systems to manage communication and resident records.
Assist with light furniture moving and apartment setup as needed to support resident transitions.
Participate in evening events, weekend moves, or community functions as needed.