Move - In Coordinator

BHI Senior Living • Indianapolis, IN

8h • Onsite

About The Position

Hoosier Village (A BHI Community) is a premiere senior living community. We offer continuing care at all levels dedicated to enhancing the quality of life for older adults. Set on expansive and beautifully maintained grounds in Indianapolis, Indiana, we offer seniors residency and life options that align perfectly with their vision of retirement. As a Move - In Coordinator you will play an important role ensuring our residents have the support and services they need to thrive and enhance their quality of life. As a BHI Senior Living Community, the staff at Hoosier Village are united in mission, we lead with compassion and provide opportunities to grow and thrive professionally.

Requirements

• Must have a high school diploma or equivalent with prior experience in customer service, sales, advertising and marketing
• Must have advanced computer skills, strong verbal and written communication skills, and familiarity with office equipment
• Physically capable, dependable, and prepared to actively engage in hands-on work, including bending, twisting, stretching, repetitive motion, pushing, pulling, and safely lifting or moving up to 75 pounds in support of daily operations
• Physical stamina to lift, push, pull, carry, or move a light to heavy objects as required to perform job duties
• Eager to learn and grow, with the ability to quickly absorb on-the-job training and apply new skills effectively to meet and exceed performance expectations

Responsibilities

• Serve as the primary liaison for prospective residents and their families throughout the move-in process.
• Guide individuals from waitlist status through unit selection, reservation, and pre-move planning.
• Coordinate and schedule move-in timelines, ensuring readiness of unit and completion of required paperwork.
• Conduct pre-move-in consultations to understand resident preferences, needs, and special accommodations.
• Collaborate with marketing, maintenance, housekeeping, dining, and other departments to prepare for each move-in.
• Create personalized move-in plans and welcome packets for new residents.
• Assist with unit setup such as Internet and TV connections, coordination of extra maintenance requests, or scheduling of contractors to hang TVs or install personal items.
• Arrange and oversee moving day logistics, including vendor coordination, wayfinding assistance, and on-site support.
• Greet new residents on move-in day and provide a warm, welcoming experience.
• Conduct follow-up visits and check-ins with new residents during their first 30 days to ensure comfort and satisfaction.

Benefits

• Competitive salary
• Health Benefits for full-time and part-time staff
• Paid Time Off from day one and Holiday Pay
• 410k with matching contributions
• Professional development, tuition reimbursement, scholarships and training programs to help you grow and thrive
• On-site gym, On-site Starbucks, payroll meal deduction options, daily pay option

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED