Move-In Coordinator (Full-Time)

Dunwoody Village•Newtown Square, PA

4d•Hybrid

About The Position

Dunwoody Village is seeking an organized, customer-focused, and service-oriented Move-In Coordinator to oversee and coordinate all aspects of the resident move-in experience. This role is responsible for organizing, tracking, and facilitating the resident move-in process from contract execution through successful transition into the community. The Move-In Coordinator serves as the primary point of contact for incoming residents and collaborates with internal departments, contractors, vendors, and residents to ensure a seamless, welcoming, and well-coordinated move-in experience. The ideal candidate is highly organized, detail-oriented, customer-service driven, and experienced in coordinating multiple projects while maintaining strong communication and follow-through.

Requirements

Minimum of 3 years of experience in senior living, hospitality, property management, or related customer service environments
Strong organizational, multitasking, and project coordination abilities
Excellent communication and interpersonal skills
Strong customer service and relationship-building skills
Proficiency with spreadsheets, scheduling tools, and administrative systems
Ability to work collaboratively with multiple departments and stakeholders

Nice To Haves

Experience working in a Continuing Care Retirement Community (CCRC)
Experience coordinating renovations, move-ins, or resident transitions
Experience supporting older adults or senior living communities

Responsibilities

Coordinate and oversee the resident move-in process from pre-move planning through post-move follow-up
Organize and track move-in timelines, milestones, and renovation schedules
Maintain accurate spreadsheets and tracking systems for all move-in activities
Coordinate move-out inspections and pre-move meetings with incoming residents
Ensure all required documentation and approvals are completed timely and accurately
Serve as the primary point of contact for incoming residents throughout the move-in process
Communicate move-in timelines, expectations, and next steps clearly and professionally
Provide a welcoming and supportive experience for residents and families
Greet residents upon arrival and assist with move-in day coordination
Conduct follow-up communication within 24–48 hours after move-in to address questions or concerns
Collaborate with operations, housekeeping, dining services, security, accounting, administration, and resident services teams to ensure smooth move-in transitions
Coordinate final inspections and readiness reviews prior to move-in
Communicate renovation completion dates and move-in schedules to all relevant departments
Partner with contractors, vendors, and internal teams to coordinate approved renovation work
Coordinate orientation meetings with Resident Services following move-in
Assist with identifying resident integration needs, including social or support services
Support a positive resident onboarding experience into the Dunwoody Village community
Serve as backup support for prospective resident tours
Participate in marketing programs, events, and community initiatives
Ensure resident-facing materials and informational resources remain updated and available