Move-In Coordinator

Allegro Senior Living • Parkland, FL

3d • Onsite

About The Position

Allegro Parkland is hiring a Resident Relations Director, also known as a Move-In Coordinator. This role is a great opportunity for someone with a sales background who is ready to take the next step toward future leadership, such as an Executive Director role. This position plays a critical role in ensuring a smooth and successful move-in experience for our residents and families. The primary responsibility of the Resident Relations Director (RRD) is to serve as a liaison to residents. The RRD is responsible for planning, development, evaluation, and improvement of resident orientation and services, ensuring residents' needs are met before, during, and after move-in. The RRD will also assist Sales & Marketing with all resident move-ins (all levels of care) and on-site transfers to keep occupancy levels high.

Requirements

• Must be a minimum of 18 years of age.
• At least three (3) years of progressively responsible work experience in the senior living industry or related field.
• Working knowledge of practices and procedures, laws, regulations, and guidelines pertaining to senior living care.
• Must have positive Criminal Background Screening.
• Must possess valid driver’s license and have an acceptable Department of Motor Vehicle (DMV) record; the record must be checked annually.
• The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy.

Nice To Haves

• A strong team player who collaborates well with nursing, administration, and sales.
• Someone who understands this is a highly detail-oriented, clerical role.
• Ability to manage deadlines and perform under pressure.
• Persistence in collecting move-in paperwork and ensuring completion.
• Exceptional attention to detail—accuracy is critical.
• Related four-year college degree or equivalent experience preferred.
• Creativity and excellent organizational skills vital.

Responsibilities

• Plan, implement, coordinate, and evaluate the provision of high-quality services and resident satisfaction programs needed and/or desired by residents.
• Maintain resident satisfaction through ongoing solicitation and measurement of resident feedback, implementation of resident suggestions, interactive problem solving with residents, and an annual evaluation/quality assurance program.
• Answer inquiry calls and internet inquiries using appropriate forms to communicate all activity to Sales and Marketing.
• Plan and coordinate all resident move-ins to community (all levels of care) and on-site transfers, working closely with the Lead Senior Living Advisor and the Sales & Marketing team.
• Complete pre-move-in inspection and check keys to apartment 72 hours prior to move-in and report any unfavorable conditions to Maintenance Director and Executive Director.
• Prepare all required paperwork, schedule, and facilitate resident agreement signings, and assure smooth transition into community.
• Other job duties assigned – see full job description.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree