Move In Coordinator

Grace Management•Bradenton, FL

1d•$28•Onsite

About The Position

At The Summit of Lakewood Ranch, we are dedicated to enriching the lives of our residents through compassionate care and unwavering support. We are seeking individuals who share our commitment to creating exceptional living experiences and who are eager to contribute to a supportive, family-like atmosphere. When you join The Summit of Lakewood Ranch, you become an integral part of a team that values making a positive difference every single day. If you are driven by empathy and excellence, we invite you to bring your talents to our welcoming community.

Requirements

Proficiency in office and computer functions.
A high degree of accuracy and organizational aptitude are required.
Associate Degree or higher in Marketing, Business, Communications, or related field is strongly preferred; equivalent combination of education and experience is required.
Minimum of two years of relevant sales and marketing experience, with strong preference for senor living industry experience with proven results.
Proficient in computer utilization including: Windows, Office, Word, Excel, Outlook, and CRM database systems.
Demonstrate excellent oral and written communication skills and proficiency with email processes and etiquette.
Demonstrate a positive attitude and interpersonal skills to work with various people including associates, residents, families, and professionals.
Promote positive work environment that emphasizes teamwork.
Respond positively to constructive feedback by listening to supervisor, customers, and peers and use it to improve performance.
Ability to travel for meetings as requested by supervisor.
Adherence to the Grace Management, Inc. Sales & Marketing Manual, all Policies and Procedure Manuals and Associate Handbook.
Completion of drug testing and criminal background check upon hire and upon request of supervisor or Grace Management, Inc. Human Resources.

Nice To Haves

Strong preference for senior living industry experience with proven results.

Responsibilities

Performs all administrative duties and provides support for the Sales & Marketing Department within the community.
Ensures first and lasting impressions are positive for prospects and families as well as managing the move in process for new residents.
Assists with lead management, including the utilization of a lead management system and closing sales.
Supports the team to meet or exceed budgeted occupancy and revenue.
Meets or exceeds established Key Performance Metrics (KPI’s).
Utilizes The ENGAGE Experience sales process for internal and external sales functions.
Assists with the creation of Strategic Sales and Marketing Trimester Plans with support from the Sales Director, Executive Director, Regional Director of Operations, and Regional Director of Sales.
Supports the effective and successful execution of the Strategic Sales and Marketing Trimester Plans.
Coordinates with appropriate associates to ensure smooth and successful Sales & Marketing events.
Appropriately plans and allocates marketing expenditures under the guidance of the Sales Director.
Audits, reconciles, and processes appropriate invoices for payment, ensuring adherence to the Marketing budget.
Adheres to the GMI Brand Style Guide with utilization and creation of any public-facing materials and press releases.
Maintains accurate and current marketing materials, supplies, forms, checklists, and move in packets.
Assists in the completion of move in paperwork for new residents.
Ensures smooth transition for new residents into their new home by utilizing effective communication and exceptional customer service.
Assists with maintaining a current Competitive Marketing Analysis (to be updated at least twice each year).
Assists with maintaining accurate and current information in the lead management system and contact database.
Closes sales by responding promptly and guiding residents, families, and/or advisors with making decisions; provide appropriate referrals and resources.
Partners with the Sales Director to establish a sales culture within the community.
Establishes a flexible work schedule that supports the demands of the community outside of typical business hours as needed to provide visits, respond to telephone inquiries, give presentations, set appointments with qualified prospects in order to close sales.
Establishes a thorough, working knowledge of base rates and care costs within assigned community and adjust with changes as necessary.
Maintains resident, associate, and community confidentiality and adheres to Residents Rights.
Builds strong, trusting relationships with community and company associates.
Contributes to community relationships by demonstrating cooperation and professional conduct with residents, families, fellow associates, professionals, and vendors.
Contributes to team effort by being flexible in work assignments by furnishing support, by taking initiative, and by understanding how this position affects and compliments all other community positions.
Demonstrates a high level of organization, attention to detail, ability to meet deadlines, and timely communication.
Supports the mission, vision, and culture of the organization through positive communication and leadership.
Additional tasks and duties as assigned.