Move-In Administrator

Mobile Loaves & Fishes•Austin, TX

8d•$23 - $25•Onsite

About The Position

The Move-In Administrator plays an integral role supporting the Move-In Team through a variety of operational duties throughout the move-in journey. As part of Neighbor Care, the Move-In Team's primary responsibilities include answering housing-related inquiries, processing applications, conducting housing interviews, supporting new neighbors through the move-in process, and prepping their homes for a smooth and dignified transition into the Village. This position is an administrative role that will perform supportive functions across the Move-In Team.

Requirements

Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
Strong organizational skills; exemplifying detail-orientation
Strong communication and presentation skills
Strong aptitude to problem-solve and prioritize
Ability to work joyfully and connect with diverse populations and organizations
Demonstrates integrity and strives for excellence in work activities
A collaborative spirit and ability to work well individually as well as part of a team
Action-oriented-enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available
Ability to manage multiple projects in a fast-paced environment
Attentive listening skills
Demonstrates good judgment in day-to-day matters
Patient, compassionate, and professional
Must be technologically proficient
Must have a valid driver's license

Responsibilities

Serve as the central point of contact for the Housing Hotline. Answer housing inquiries via email and phone, providing general eligibility and application information to support applicants and referral partners in a timely manner
Complete data entry of new housing applications upon receipt
Assemble documentation and identify missing information in housing applications
Coordinate with the Move-In Specialist to obtain missing housing application information
Monitor, follow up on, and retire applications that are not moving forward in the process
Maintain the booking calendar for housing interviews and in-person tours
Support the coordination of referral partner meetings, tours, trainings, and other communications
Manage purchasing and expense reconciliation for all Move-In team-related needs, including weekly move-in groceries, home essentials, furniture, neighbor and volunteer snacks, and office supplies
Serve as the point person for vetting in-kind donations, coordinating delivery, maintaining Amazon wish lists, and other online information in coordination with other internal departments
Communicate with Move-In Team members daily to ensure clarity, coordination, and flow of Move-In related activities
Perform administrative support, including preparing housing interview packets, scanning and uploading documents
Submit work orders for Move-In related needs
Serve as a backup for other Move-In Team members as needed
Create a monthly Move-In Team 'newsletter' that highlights the accomplishments of the team
Regularly attend required meetings, trainings, and other team-related activities
Other duties and responsibilities as needed