Mountain Studio Retail Sales Lead | Boston, MA (Full-Time)
About The Position
As a Stio Mountain Studio™ Retail Lead, you are part of our store team providing exceptional customer service each day. As a keyholder in a full-time hourly role, you share responsibility for opening and closing duties, support new employee shift training, and provide leadership in finding solutions for customers. You are expected to deliver an exceptional level of customer service, which includes but is not limited to knowledge of our brand story and products, customer engagement, and selling. Daily responsibilities also include maintaining visual merchandising standards, supporting inventory receiving and stocking processes, and helping maintain an organized store and back stock. This role is performed in our Mountain Studio retail location. The Mountain Studio Retail Lead must live within a reasonable commute of our Boston, MA Mountain Studio.
Requirements
- Excellent customer service and interpersonal skills required
- Flexibility to work opening, closing, weekend, holiday season shifts
- Self-starter proactive with tackling daily tasks, handling customer interactions, and communicating with your managers on a daily basis
- Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio
- Computer proficiency and POS experience
- Email and phone communication skills required
- Must be able to move around the retail space for 8-12 hours per day
- Must be able to move items upwards of 50 lbs, occasionally traverse ladders
Nice To Haves
- Microsoft Office Suite skills preferred
- High School Diploma or GED preferred
Responsibilities
- Work alongside a team to deliver an exceptional customer experience
- Coordinate same-day response needs to scheduling coverage
- Provide feedback and guidance with the team to align with store, service, and role expectations
- Oversee and support all opening and closing duties in the absence of Managers
- Utilize point of sale (POS) systems to research products and complete transactions
- Maintaining visual merchandising standards
- Supporting inventory receiving and stocking processes
- Helping maintain an organized store and back stock
Benefits
- Medical, Dental, Vision plans
- 401K with match
- Seasonal gear test allowance
- Generous employee discount
- Holiday pay
- Industry perks
- Employee Assistance Program
- Company Paid Long-Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
