Mountain Sports School Supervisor

Palisade Ttahoe • Olympic Valley, CA

23h • Onsite

About The Position

The Mountain Sports School Supervisor supports daily operations and instructor development of a team of 85–160 instructors while delivering a safe, high-quality guest experience. Assists the Manager and Director with staffing, training, and operational planning while modeling leadership, accountability, and a strong team culture. Applicants must be 18 years of age.

Requirements

• Ability to communicate effectively both verbally and in writing across all levels of the organization.
• Strong organizational and problem-solving skills, with the ability to prioritize and manage multiple tasks and projects in a dynamic environment.
• Ability to establish and maintain effective working relationships and interact professionally with employees, guests, and leadership.
• Working knowledge of computers, including Microsoft Office (Teams, Word, Excel, Outlook, Access), and ability to learn company systems.
• Advanced skiing and/or snowboarding and teaching skills, with current PSIA/AASI certification.
• Working knowledge of current PSIA/AASI teaching principles and techniques.
• Ability to lead and direct employees, make sound decisions, and deliver quality guest service in high-pressure and rapidly changing conditions.
• High School Diploma or GED.
• Minimum of two years of snowsports instruction experience; or an equivalent combination of education and experience.
• Current PSIA/AASI Level 1 certification or equivalent.

Nice To Haves

• Bachelor’s Degree.
• PSIA/AASI Level 2 certification or higher.
• One year of supervisory or leadership experience.

Responsibilities

• Coordinate with managers on supervisory responsibilities, including but not limited to operational decisions and planning, assigning, and directing the work of employees.
• Play an active role in employee performance management, including conducting reviews, providing coaching, and supporting the resolution of employee concerns and performance issues.
• Supervise daily operations, including but not limited to guest check-in, resolving guest concerns, class assignments, staffing and instructor deployment based on business needs, ensuring timely lesson start times, monitoring classes, providing on-hill instructor support, accurate data entry in Flaik, and maintaining facility organization, cleanliness, and basic upkeep.
• Understand and comply with federal and California labor laws in all phases of the employment lifecycle, from hiring through termination, as well as all Company policies and procedures.
• Enforce and model safety standards in accordance with Company and department policies and procedures, ensuring a safe environment for guests and employees.
• Support the coordination and execution of programs within the Mountain Sports School (MSS).
• Execute daily procedures to support effective personnel and financial management of the MSS.
• Support marketing and promotional initiatives to promote MSS programs.
• Maintain accurate records and files for MSS programs through effective use of company systems.
• Actively contribute to and model the desired culture of the school through professional behavior, leadership, and positive interactions.
• Perform and support front-line duties as needed, including skiing/riding, teaching, class management, carpet area support, student support and supervision, and guest service functions.
• Teach group and private lessons, beginner through advanced, and step into a variety of teaching roles across programs as needed.

Benefits

• Free skiing + riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free lift tickets, plus 50% off lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 30% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees