Mountain Sports School Manager - Winter Seasonal

Jackson Hole Mountain Resort•Teton Village, WY

1d•Onsite

About The Position

The Mountain Sports School Winter Manager plays a pivotal role in delivering exceptional guest experiences, developing supervisor and instructor staff, and ensuring the smooth, profitable operation of the Jackson Hole Mountain Sports School. This is a frontline leadership role with daily responsibility for coaching instructors and supervisors, managing logistics, resolving issues, and collaborating across departments to meet business and guest service goals.

Requirements

Strong interpersonal and conflict resolution skills
Clear and persuasive verbal and written communication skills
Ability to lead calmly and confidently under pressure
Working knowledge of PSIA/AASI American Teaching System
Minimum intermediate skiing or snowboarding ability
Self-directed with a strong work ethic
Adaptable and professional in a dynamic environment
Ability and commitment to deliver exceptional guest and employee experiences
Proficient in Microsoft Office Suite and operational software (e.g., scheduling, payroll systems)
Foster a respectful, inclusive, and collaborative workplace culture
Strong collaboration skills with the ability to maintain open communication with staff, managers, and senior leadership
Ability to lift up to 50 lbs
Physical ability to ski or snowboard for several hours per day
High school diploma, GED, or equivalent required
Minimum of 2 years teaching skiing or snowboarding in a mountain resort ski school environment required

Nice To Haves

PSIA/AASI Level 2 certification (or international equivalent) preferred
Previous leadership or supervisory experience in resort operations or snowsports instruction preferred

Responsibilities

Responsible for delivering exceptional guest experiences, developing instructor staff, and ensuring the smooth, profitable operation of the Jackson Hole Mountain Sports School
Actively maintain service standards across meeting and lesson areas
Model exceptional guest service and lead by example
Collaborate with MSS Senior Management to identify, design and implement product zone program initiatives and goals to meet organizational and guest needs
Oversee and support implementation of existing and emerging programs
Manage performance and support development of product zone supervisors
Coach instructors on delivering exceptional guest service to students and parents
Manage performance of instructors to ensure all job goals and expectations are successfully achieved, including recognition of high performers and conducting coaching conversations to support employees in performance improvement as needed
Continually seek to improve guest and instructor experience through daily operational functions including guest check-in, class splits, lesson assignments, lunch transitions, and end-of-day check-out
Manage weekly and daily staff scheduling based on forecasted business needs and real-time conditions across all product zones
Coordinate staffing across all product zones to maximize efficiency and product delivery
Provide timely, constructive feedback and documentation regarding job performance, max teach level, guest service, work assignments, and safety
Collaborate with the MSS Training Team to align instructor training programs with technical, teaching, and people skills needed to achieve business objectives
Deliver and oversee staff training related to operational logistics, safety, and guest service expectations
Plan and conduct regular on-snow clinics throughout the season
Provide hiring manager with seasonal hiring projections and assist with onboarding and assessment of new instructors
Manage staffing and logistics for seasonal programs, passholder programs, camps, and corporate groups
Collaborate with MSS Business Manager to monitor and manage labor and budget.
Administer and troubleshoot MSS payroll to ensure accurate and timely compensation
Manage daily callouts and respond to scheduling requests to ensure appropriate staffing levels
Interface with guests to resolve concerns or issues professionally and efficiently
Clearly communicate with staff to relay policies, set expectations, and deliver operational updates
Coordinate with MSS Senior Management to address staff accountability and conflicts.
Support staff development by identifying high performers for growth opportunities and underperformers for targeted coaching
Monitor and update individual instructor profiles
Document and support employee injury incidents in coordination with Worker’s Compensation policies and HR
Maintains open communication and working relationships with other JHMR departments and personnel.
Work across multiple product zones to ensure operational consistency and guest experience alignment
Have an active presence on-hill to support instructors, trainers, coworkers, and guests
Contribute to the development and implementation of MSS programs, processes, and products that enhance the guest and employee experience
Participate in pre-season and post-season training and planning workshops
Teach private or class lessons as needed to support business goals
Assist with the design, signage, and organization of meeting areas