Mountain Sports School Winter Camps Admin Coordinator - Winter Seasonal

Jackson Hole Mountain Resort•Teton Village, WY

5d•Onsite

About The Position

To provide support to the JHMR Mountain Sports School Camp Supervisor and camp programs and provide exception guest experiences to ensure the efficient and profitable operations of the Mountain Sports School winter ski/snowboard camps.

Requirements

Ability to ski or snowboard on advanced and ungroomed terrain in varying weather conditions
Ability to lift a minimum of 35lb
High school diploma, GED, or equivalency required.
Experience with Microsoft Office required.

Nice To Haves

Strong interpersonal and conflict resolution skills
Strong verbal and written communication skills
Ability to lead calmly and confidently under pressure
Ability to work independently with little supervision
Adaptable and professional in a dynamic environment
Foster a respectful, inclusive, and collaborative workplace culture
Strong collaboration skills with the ability to maintain open communication with staff, managers, and senior leadership
Outstanding organizational skills
Experience working in snow sports school operations preferred.
Experience in a client care role preferred.
Experience with SnowCloud preferred.
Management or supervisory experience preferred.

Responsibilities

Maintain service standards across camp meeting areas, on-mountain locations and all off-snow activities
Model outstanding guest service and lead by example
Assist MSS Camps supervisor with managing daily camp operations including guest check-in, group formation, lunch transitions, integration of camp on-snow activities and support through apres-day gatherings.
Assist with all camp administrative needs including sales, marketing, post-departure communications and financial reporting
Coordinate pre-arrival communications with camp registrants
Assist with camp daily schedule grid to ensure activities flow throughout the camp
Support MSS Camp supervisor with operational logistics for off-snow activities including hosting meet-n-greets, lunches, apres events and camp banquets.
Assist MSS Camps supervisor in coordinating cross departmental communications and operational needs
Act as a communication conduit and intermediary between campers, instructors and management as needed
Interface with guests to resolve concerns or issues professionally and efficiently
Document and support employee injury incidents in coordination with Worker’s Compensation policies and HR
Work closely with MSS Camp supervisor; communicate special situations, such as operational changes due to weather or reporting injuries, with MSS as necessary.
Work with MSS Camps supervisor to generate financial reports including but not limited to: Labor to Revenue, Product costs, Gross Income, Direct Detail
Monitor web presence for content accuracy and accessibility