Mountain Sports School Desk

BRUNDAGE MOUNTAIN RESORT•McCall, ID

5d•Onsite

About The Position

The Mtn Sports School Desk Coordinator is the main point of contact for guests utilizing the Mtn Sports School. This position oversees guest satisfaction covering pre-arrival contact, sales and knowledge of Mtn Sport School products, and addressing concerns brought to the department's attention. This is a position requiring availability on weekends and holidays to oversee guest interactions and transactions, creating the best guest experience at Brundage Mountain.

Requirements

High School GED required; must be at least 18 years old
Minimum of 1 year of guest service experience
Minimum of 1 year of cash handling experience
Ability to effectively present detailed information both verbally and in written form to guests, management and employees
Proficient in Microsoft Office applications including Word, Excel and Outlook
Must be available to work weekends and holidays
Proficient in Microsoft Office applications including Word, Excel and Outlook
Must be available to work weekends and holidays

Responsibilities

Manage all interactions with guests coming to the Mtn Sports School counter, acting as main point of contact
Help guests enter all necessary information into Entabeni software to create a thorough guest profile
Be knowledgeable about product offerings and be able to recommend products to guests based on their needs, goals, and interests based on guest profile.
Ensure that information obtained from will help Mtn Sports School team create the best possible student-instructor match-ups
Act as a liaison between Guest Services and Mtn Sports School departments to relay information about upcoming lessons/groups
Run daily reports, with special attention to minimizing scheduling errors
Contact prior Mtn Sports School guests to generate sales of 25/26 season’s offerings
Responsible for sending pre-arrival emails for all upcoming reservations and answer guest questions knowledgeably
Execute the flow of information to guests about mountain services, featured products, company activities, answer questions, give directions and make recommendations
Ensure company policies and procedures are being followed, alert leadership and team of potential issues with recommendations on how to resolve them
Maintain a high level of professional appearance, demeanor and ethics in dealing with guests, co-workers, and outside vendors
Complete sales and reservation transactions using Entabeni Point-of-Sale and CNS system
Enforce Brundage health/safety policies with guests and fellow employees
Assist other Guest Services teams as necessary