Mountain School Supervisor - Sales & Administration - Snowbird

POWDR • Snowbird, UT

1d • Onsite

About The Position

The Mountain School Sales & Administration Supervisor oversees the daily operations of Mountain School sales, rentals, guest services, and base facilities. As a member of the Mountain School leadership team, this position supports the delivery of exceptional guest experiences while supervising operational teams, coordinating lesson and guide operations, and ensuring efficient service across Mountain School locations. Reporting to the Senior Manager of Sales & Administration, this role works closely with instructors, guides, supervisors, and other resort departments to support daily operations, resolve guest issues, and maintain high standards of service. The position collaborates regularly with Retail, Parking, Lifts, Ski Patrol, Food & Beverage, Marketing, Village Operations, Information Systems, Accounting, and other Snowbird departments.

Requirements

• Exceptional customer service, communication, and interpersonal skills.
• Strong problem-solving abilities and sound decision-making skills.
• Ability to effectively lead teams and collaborate across multiple departments.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Ability to work confidently with children, families, guests, instructors, and employees.
• Proactive approach to operational improvement and issue resolution.
• Experience with RTP, FLAIK, Workday, Microsoft Office, and social media platforms preferred.
• Experience in snowsports, rentals, sales, hospitality, recreation, or a comparable operational environment.
• Knowledge of the ski and snowboard industry preferred.
• Skiing or snowboarding experience is beneficial but not required.
• Ability to lift up to 40 pounds and perform the physical requirements of the position.
• Must be at least 21 years old.

Responsibilities

• Supervise daily operations of the Mountain Center, Lesson Center, and Mountain School Rental Shop.
• Coordinate lesson and Mountain Guide operations, including instructor lineups, in partnership with Lesson Supervisors and Mountain School leadership.
• Manage bookings and guest information through RTP, ensuring accuracy and efficiency.
• Address guest concerns, investigate service issues, and coordinate resolutions with appropriate departments.
• Schedule and support sales and rental shop staff using FLAIK and Workday.
• Assist with staffing, operational coverage, and overall lesson management support.
• Serve as the primary liaison for school programs, sponsored groups, PSIA clinics, examinations, and other partner organizations.
• Coordinate VIP guest experiences and instructor support with Mountain School leadership.
• Oversee rental equipment inventories and departmental uniform distribution.
• Maintain guest check-in areas, fencing, signage, and operational setup.
• Update and maintain standard operating procedures, training resources, and operational documentation.
• Provide training, coaching, and ongoing support for team members.
• Support all payroll administration, reporting, system maintenance, and helpdesk coordination.
• Act as a resource for guests, instructors, and employees by providing operational guidance and support.
• Manage Mountain School social media content in accordance with department standards.
• Deliver exceptional service to guests of all ages while identifying opportunities to improve the guest experience.
• Assume operational and leadership responsibilities in the absence of the Business Manager or Senior Manager of Sales & Administration.
• Be available for early canyon travel, overnight resort stays, and a variety of indoor and outdoor winter work environments.

Benefits

• Ski pass and complimentary ticket benefits.
• Discounts on Snowbird dining, retail, lodging, Mountain School programs, and daycare.
• Medical, dental, vision, and accident insurance eligibility based on position and season.
• 401(k) retirement plan.
• Discounts through POWDR partner resorts and businesses.
• Free transportation options, including UTA bus service, rideshare vans, Alta Shuttles, and Employee shuttles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed