Mountain Operations Dispatcher - Winter 2026 - 27

Alterra • Park City, UT

4d • $20 - $24 • Onsite

About The Position

The Mountain Operations Dispatcher plays a key role in ensuring smooth communication and coordination across departments. This position is responsible for receiving, recording, and relaying critical information to support operational efficiency and exceptional guest service. Dispatchers monitor radio traffic, track mountain conditions and resource deployment, assist with incident response, and maintain accurate operational records.

Requirements

• Previous dispatching experience preferred
• Strong organizational skills and attention to detail
• Excellent verbal communication and interpersonal skills
• Comfortable using multiple platforms and dispatch systems
• Availability to work weekends and holidays during the winter season
• Completion of ICS 100: Introduction to the Incident Command System (FEMA online course – approx. 2 hours) required prior to employment
• Proficient skiing ability

Responsibilities

• Maintain clear, concise, and professional communication across radio, phone, and digital platforms
• Share timely and accurate information with relevant departments to support guest service and operational efficiency
• Ensure consistent messaging regarding terrain status and mountain operations
• Continuously monitor radio channels and dispatch phone lines
• Receive, evaluate, and prioritize incoming calls, including first aid and emergency situations
• Determine and deploy appropriate resources based on the nature of each situation
• Accurately log all communications, incidents, and operational updates
• Maintain detailed records of radio transmissions, phone calls, and other relevant interactions
• Assist in facilitating timely and effective incident response
• Stay calm and focused under pressure, especially during high-stress or emergency situations
• Demonstrate strong attention to detail and a commitment to confidentiality
• Maintain awareness of current mountain conditions and resource placement

Benefits

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed