Level 1 Mountain Operations Dispatcher

Alterra • Olympic Valley, CA

1d • $21 - $29 • Onsite

About The Position

The Level 1 Dispatcher is an entry-level position responsible for ensuring the seamless and safe coordination of on- and off-mountain activities by serving as the central communication hub for all mountain operations departments, emergency response teams, and guests. This role demands exceptional verbal and written communication skills, meticulous attention to detail, and the ability to remain calm and professional under pressure while handling sensitive and sometimes confidential information in a fast-paced environment. Applicants must be 18 years of age.

Requirements

• Exceptional verbal and written communication skills; ability to communicate effectively during high intensity situations
• Strong customer service skills: ability to interact professionally with internal & external guests in a wide range of states, with safety at the forefront.
• Excellent organizational and computer skills with keen attention to detail; including proficiency in Microsoft Word, Outlook, Access and Excel.
• Reliable and punctual; able to arrive between 5:30 and 7:00 am, regardless of weather or road conditions.
• Effective team player.
• Proficient and trained with all Dispatch manual policies and procedures.
• Complete the FEMA ICS 100 course within first year of employment
• Able to quickly analyze, respond and coordinate multiple tasks simultaneously during shift.
• Maintains composure and effectiveness in emergency situations.
• Maintain strict confidentiality of sensitive information, exercising sound judgment in determining what can be shared and with whom, in alignment with company policies
• Flexible availability, including weekends, holidays, and on-call shifts; ability to work shifts longer than scheduled.
• Attend all debriefs and trainings that are appropriate.
• Beginner to intermediate skier; must be able to understand resort layout. Specifically for times when investigative questioning for response coordination is necessary.
• High School Diploma or GED
• 1-3 months related experience in a high intensity job and/or training; or equivalent combination of education and experience.

Nice To Haves

• Previous radio communications and/or mountain operations experience
• A Motor Vehicle Record review may be required as part of your job.

Responsibilities

• Receive and process a wide range of communications- emergency and non-emergency phone calls, radio transmissions, digital inquiries, and in-person reports/requests. Have the ability to document all pertinent details and relay information to the appropriate personnel, departments, or external agencies.
• Monitor all mountain radio and phone traffic regarding guest injuries, lift issues and emergencies. Assess the nature and location of incidents, determine response priorities, and dispatch appropriate personnel.
• Monitor all communication avenues: multiple radio channels, multiple phone lines, emails, and Microsoft Teams channels; for any issues or inquiries that arise. These issues include, but are not limited to: injuries, lift issues, missing persons, power issues, avalanches, etc.
• Coordinate responses with Mountain Manager, appropriate department heads & personnel, and external agencies. Communicate critical information as the situation deems necessary.
• Serve as a liaison between the Mountain Manager and key departments regarding daily conditions, operational changes, and priorities. Share appropriate updates via radio, phone, Microsoft teams and email to provide effective information distribution across teams.
• Maintain accurate operational records, including logs, radio transmissions, phone calls, lift downtime, and other relevant information.
• Support data tracking and reporting for lift information.
• Update and manage lift schedules, delays, and status; ensure timely publication to the Palisades Tahoe website and app.
• Monitor patrol locations and coordinate all on-hill travel and traffic during avalanche mitigation.
• Assist Mountain Operations Administration Manager with any projects or administrative tasks they deem appropriate. Upon approval of the Mountain Operations Administration Manager, employees may assist the Mountain Manager and other operations managers with projects and administrative tasks when appropriate.
• Participate in post-incident debriefings, meetings, and trainings.
• Attend and participate in all Ski Patrol and Mountains Operations meetings; daily morning meetings, post-incident reviews and debriefs, etc.

Benefits

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED